Professional, very good to work with - listened to my opinions, overall work was very quick!
5/18/2024
Gerald K. VERIFIED CUSTOMER
I'm very happy with the service provided, but unhappy regarding the cost increase of the Maintenance Service Plan. We own 2 Toyota Camry Hybrids, a 2022 and a 2018 (we've owned Toyotas since 2000). We'd previously purchased a Plan for the 2022. When we last had the 2022 car serviced on May 1, 2024, I discussed a Plan for the 2018 that was priced at $299 and was told I could easily wait and buy at the same price of $299 on the 16th when the 2018 was going to be serviced. When I brought the 2018 in I noticed the price was now $349 and was told no one knew anything about the price increase 15 days ago as it was fixed by Toyota and not Smart Motors and that Smart Motors could do nothing about the fact that I was misled by the person who checked me out. I ultimately paid the $349 for the Plan for the 2018, but I really dislike the "bait and switch" effort by Toyota and Smart Motors.
5/18/2024
Luis R. VERIFIED CUSTOMER
She was amazing. Checked me in quickly and conveniently. Kept in contact throughout the day, and made checkout simple and stress free. I will strictly use her for all of my service appointments going forward.
5/18/2024
Lori P. VERIFIED CUSTOMER
Eric was very friendly & knowledgeable. Everyone there is polite & professional.
5/18/2024
Bethany C. VERIFIED CUSTOMER
Eric was great—no complaints with his service. Only complaint is when they reset my maintenance dashboard they didn’t return it to the previous setting. Not sure how to get it back.
5/18/2024
Mohammed E. VERIFIED CUSTOMER
It was amazing experience with Bryce. I loved his customers service, his knowledge and his respect... thank you
5/17/2024
Mark F. VERIFIED CUSTOMER
Friendly and helpful service thanks!
5/17/2024
Mel W. VERIFIED CUSTOMER
We greatly appreciated that the service center accommodated our need to evaluate the condition of our 2010 Prius after encountering a road hazard on I-90 about 30 miles north of Madison. Within 2 hours we got the evaluation and assurance that we could continue our trip which required 4 more hours of travel to Central Illinois. We made it. Now we can address the repair of the damage done to the underside of the car.
5/17/2024
Patricia C. VERIFIED CUSTOMER
Courteous, personable
Pleased with service
5/17/2024
Andrea D. VERIFIED CUSTOMER
Eric delivered the most thorough inspection report that I have ever gotten in all my years with Smart Motors! He took his time, went through every detail, and was very pleasant to work with! Great job Eric!
5/17/2024
Valerie L. VERIFIED CUSTOMER
Jacob did a great job but I have the same complaint I have had for 25 years with your oil change procedure. If they turn the headlights off auto they need to turn them back ON! I go to work in the dark and few cars on the road but only realize the headlights aren’t on when someone flashes the lights at me. I don’t understand why this continues to be ignored?
Please respond.
5/17/2024
Scott R. VERIFIED CUSTOMER
Didn’t get A oil change sticker on my windshield, I have left a message for Justin to call me back and have not received one yet
Justin please call me
608 332~7113
I would like a sticker and want to make sure my oil was actually changed
Thank you
5/17/2024
Claudia L. VERIFIED CUSTOMER
Exelente service and quick!! Thank you!!
5/17/2024
Thomas S. VERIFIED CUSTOMER
Great.
5/17/2024
Melissa G. VERIFIED CUSTOMER
Ty was so friendly! It was a great start to my day.
5/17/2024
Savitri T. VERIFIED CUSTOMER
Melissa was so dear and kind. I felt like you guys rocked it on the customer service experience at Smart Toyota.
5/17/2024
Karen K. VERIFIED CUSTOMER
So so very satisfied with your service dept. Very prompt and courteous.
I feel very safe and trusted in the way things are handled.
Thank you and you are much appreciated!!!
5/17/2024
Nicolet G. VERIFIED CUSTOMER
Very nice girl. Very informative. Always happy with the service at SmartMotors.
That’s why we always buy our vehicles there and do our service there
5/17/2024
Lisa O. VERIFIED CUSTOMER
Lorica made a great impression at my first appointment at Smart Motors. She was professional and personable and addressed all of my questions. As a former marketing and customer relations manager, I notice how staff interact with customers. She is an asset to your business. You should definitely give her a bonus and a raise!