Scott was lovely. Very personable and explained things clearly. Thanks.
7/10/2025
Edna M. VERIFIED CUSTOMER
Ian Spencer keep up the good work.. MYNWA
7/10/2025
Virginia L. VERIFIED CUSTOMER
I love my highlander!
7/10/2025
Douglas S. VERIFIED CUSTOMER
Everything went on schedule as always.
7/10/2025
William F. VERIFIED CUSTOMER
Eric was efficient, professional and personable! Well done!
7/10/2025
Randy H. VERIFIED CUSTOMER
Keep up the good work you all do all the time and also keep up the good attitude that y’all have, which is great. ????
7/10/2025
James S. VERIFIED CUSTOMER
Only time I deal with Phil was at the beginning and at the end, I do it for female, so I don’t know what to do there
7/10/2025
Emily J. VERIFIED CUSTOMER
Thank you so much for repairing the
air. Works fine now & I appreciate
that. However, the cruise still does
not work. Since I drive interstate
I always used it so I do miss it.
Thanks for trying. Em Johnston
7/10/2025
Bamba S. VERIFIED CUSTOMER
Thank you david killerlain you are nice person ❤️
7/9/2025
Roberta H. VERIFIED CUSTOMER
Melissa and her technicians helped me out when the battery failed. Greatly appreciate all of them for the wonderful service.
7/9/2025
Nisaratana S. VERIFIED CUSTOMER
Jesse was great. But there was some misunderstanding about getting back to Smart Motors using Union Cab which no longer can be done. Smart Motors shouldn’t have done away with the cab vouchers.
7/9/2025
Robert A. VERIFIED CUSTOMER
Thank you for returning my Sienna in the same clean condition as when I arrived for my service appointment. I have a question about the tire tread depth measurements. On March 18, 2025, I had my Sienna in for service at 4,968 miles. The inspection report indicated the tread depths as 6/32 for the front tires and 7/32 for the rear tires. For my service on July 7, 2025, at 10,069 miles the inspection report indicated the tread depths as 8/32 for the front tires and 9/32 for the rear tires. This cannot be correct. I have a tread depth gauge, and I am measuring the tread depths as approximately 7/32 for the four tires. One final comment, I did not receive a new windshield cling that indicates the next service date and miles. This is not a major issue, but I just wanted you to know. Thanks, Robert.
7/9/2025
Derek R. VERIFIED CUSTOMER
What was going to be a $150 oil change turned in to 120k service for over $1000 and then that turned in to a $2300 total service job
When I already paid way more for this vehicle than it's worth (timing in market, not Smart's fault) these kinds of service fees are absolutely insane to me
I paid about $100 more than I planned on yesterday and after reviewing my finances, I do feel a little like I was taken advantage of
And now I'm paranoid that because I can't afford these prices, something bad is going to happen. So I have begun looking into options for me to trade my vehicle for something else and end my family's relationship with Smart Toyota (we purchased two Highlanders within 3 days and recommended a friend to purchase from Smart within a week as well)
All that said, Caleb was knowledgeable, friendly and professional. I believe that he is an asset to your company
7/9/2025
Mehrab A. VERIFIED CUSTOMER
Very satisfied
7/9/2025
Thomas N. VERIFIED CUSTOMER
Really excellent service. Easy to schedule. Minimal wait during the service.
7/9/2025
Carrie D. VERIFIED CUSTOMER
Great 1st time experience!
7/9/2025
Andre D. VERIFIED CUSTOMER
Caleb was polite and informative. He also brought to my attention a recommended brake fluid flush which is helpful.
7/9/2025
Oliver Eng. VERIFIED CUSTOMER
Thank you for helping me stay calm when the check engine light came back on right away.