Smart Motors Toyota Auto Repair Service

Page the customer who brought the vehicle in for service not the name of the person who owns the car.

I don't feel like the total charges were explained clearly, when I look at the paperwork & asked questions I still feel confused about what I'm being charged for. Very frustrating,it seems like Paul doesn't like to be questioned and/or struggles with clear communication.

Scott was very helpful - patiently explaining how to unlock the car if fob battery dies. All the while helping other people, too. 5 Stars for Scott.

Subject: Warranty Coverage Issue and Service Experience - Request for Resolution I recently brought my [vehicle year/model] to your service department for warranty work and experienced several concerning issues that I believe require immediate attention and resolution. Primary Issue - Warranty Coverage Dispute: Despite purchasing additional warranty coverage and having a vehicle with less than [specific mileage] miles and under one year old, I was incorrectly charged $62.18 for repairs that should have been fully covered under my warranty agreement. When I presented the contract showing this coverage, your staff initially told me I would need to wait until Monday to retrieve my vehicle over this billing error. Service Process Concerns: -No proactive communication during service despite being promised text updates -No opportunity to review diagnosis or approve repairs before work was completed -Unprofessional attitude from service staff, making me feel unwelcome -Lack of basic courtesy and customer service standards Requested Resolution: Immediate refund of the $62.18 charge with confirmation in writing Review of warranty coverage procedures to prevent future billing errors Implementation of customer communication protocols during service Staff training on customer service standards and warranty coverage I invested over $60,000 with your dealership and expected professional service standards. I'm hoping we can resolve this matter promptly and improve your processes to prevent other customers from experiencing similar issues

It was great service

Thank you!

Sergio was courteous and answered all my questions.

Perfect customer service. Jenna gave a complete explanation of the work to be done, and she gave an accurate estimate of the time it would take. Jenna was professional, even friendly; and not at all condescending when describing the work. I’ll keep bringing my RAV-4 to Smart Toyota because of the impeccable customer service, even if some other garage advertises lower prices.

Great services and amazing people 10 points

Gregorio was awesome! He was very helpful answering my questions and gave me thorough answers. Great customer service!

Ian kept me informed on each step of service to my vehicle. He answered all my questions patiently. Thank you

Good job ????

Smart Toyota is great to work with!

My car was fixed and is running great. Paul was very professional.

Excellent service

David Killerlain has been working with me since I bought my car and he has been extremely helpful with the service and repairs. Thank you David for your help.

You are doing well .Really appreciate.Thank you

You guys are always awesome I will never go to a different dealer

Melissa was very helpful and professional

Very good. Thanks.