This was the first time I needed to have service (tire rotation) since I bought the vehicle in March 2025. EveryI contacted was very polite, professional and helpful. Excellent customer service!!
7/3/2025
Marian T. VERIFIED CUSTOMER
Mallory was very professional and helpful. However, the cost of service mentioned/quoted when I made the appt was $400 less than what was quoted by Mallory. I was shocked. Fortunately, Mallory was able to help get the cost slightly lower.
7/2/2025
Daniel M. VERIFIED CUSTOMER
David is awesome always extremly helpful and very knowledgeable .Willing to do whatever it takes to get my car back on the road and running .Thank you
7/2/2025
Barbara P. VERIFIED CUSTOMER
Some of the dashboard settings got changed and I had to come back to the service floor so they could explain how to correct them
7/2/2025
Teresa A. VERIFIED CUSTOMER
Really appreciate the video explanations. Also appreciate the traini g of all employees to say “I’m going to do x”….Its great info should I need to relate it to another Smart staff person..I’ve never had to. I feel fully aware if the process
7/2/2025
Julia L. VERIFIED CUSTOMER
Thank you for diagnosing my Toyota Camry and thoughtfully advising on future maintenance and replacement.
7/2/2025
Cindy H. VERIFIED CUSTOMER
I appreciate That you so kindly finished my advice quickly. It gave me one less thing to worry about during a difficult personal time.
7/2/2025
Mark O. VERIFIED CUSTOMER
The bill was wrong and the coupon was not applied. I had to ask about the charges otherwise I would have paid over $100 too much. I love Smart Toyota and have never had a poor experience with service or buy but this was not very good in my opinion.
7/2/2025
Colton H. VERIFIED CUSTOMER
Amazing service; was clear and informative about vehicle status/issues, was open to answer questions at the end of our appointment, and was very friendly overall.
7/2/2025
Paul M. VERIFIED CUSTOMER
David was fantastic today, as always. He took the time to discuss my service questions and options and provided an exceptional customer service and customer care experience. I wouldn’t even consider getting our Land Cruiser serviced anywhere else. Thank you, David!
7/2/2025
Donald M. VERIFIED CUSTOMER
Thanx
7/2/2025
LINDA A. VERIFIED CUSTOMER
Excellent service always
7/2/2025
Rebecca H. VERIFIED CUSTOMER
They didn’t order all the parts that were needed to do the scheduled repairs. So now I have to wait for another appointment and take my new car back in.
7/2/2025
Karen M. VERIFIED CUSTOMER
He was wonderful. Seemed caring about serving me well. Everybody friendly. I liked the “vibe”.
7/2/2025
Stacey M. VERIFIED CUSTOMER
Thank you. Excellent and efficient service
7/2/2025
Qingwei Z. VERIFIED CUSTOMER
I am very grateful for her enthusiastic and professional help.
7/2/2025
Scott N. VERIFIED CUSTOMER
Quick work, no fuss, no notes!
7/2/2025
Amanda A. VERIFIED CUSTOMER
ian was wonderful!! very helpful and friendly!
7/2/2025
Hannelore F. VERIFIED CUSTOMER
From what I remember in past car wash was part of the service because car was always picked up clean - however I did not specifically order it this time.
Coming from Cross Plains 30 miles away - a free car wash ticket would use too much gas! Thanks anyway!
Hanna Franke
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7/1/2025
York B. VERIFIED CUSTOMER
Easy to spend money with Dave as he takes care of the family.