He answered to all my questions. However, he appeared to be in hurry for other customers, which didn’t let me to think remember more question I should have asked him.
6/28/2025
Qingwei Z. VERIFIED CUSTOMER
Thanks for her help!
6/28/2025
Todd N. VERIFIED CUSTOMER
Excellent service personable manager. Good work,!
6/28/2025
Aiden C. VERIFIED CUSTOMER
Appreciated the efficient, well communicated service.
6/28/2025
David S. VERIFIED CUSTOMER
Totally appreciate Angel. 5 star service
6/28/2025
Daniel H. VERIFIED CUSTOMER
My rep was fine, but when I called before coming in, I was told $40 on the phone, but it was $50 at the shop. It is unacceptable to quote one price over the phone and and charge more when you’re there. Also, I had this same service performed at smart motors on a different vehicle in April 2017. All in, I paid $25.11. In today’s dollars, that’s about $33. I paid $62 today for the exact same service. I’m shocked by the huge real dollar increase, amplified by price info that was probably not an intentional bait and switch, but infuriating none the less. Again, my service rep Ian is not to blame for any of this, he was professional and doing his job. My gripe is with Smart Motors, which before today I had good experiences and thought was a reputable company, but am now thinking, like so many companies, is banking on the reputation they built in order to squeeze their customers for a little higher margin. Smart Motors will no longer be high on my list of options on where to go for service or when it’s time for a new car.
6/28/2025
Juan R. VERIFIED CUSTOMER
Very good
6/28/2025
Ronald M. VERIFIED CUSTOMER
I work here. So there’s that. Our service staff is great.
6/27/2025
Tim M. VERIFIED CUSTOMER
Great job!
6/27/2025
Dave J. VERIFIED CUSTOMER
Courteous, fast and efficient it was perfect.
6/27/2025
Kim R. VERIFIED CUSTOMER
Paul was wonderful. He was very thorough and kind. A true professional. I could use a service closer to when I live, but I prefer to drive in to your location due to the excellent customer service. Paul is a perfect example. It’s rare to find a business that has people who always seem to be happy at their jobs.
6/27/2025
Rich M. VERIFIED CUSTOMER
Thank you very much
6/27/2025
Alba C. VERIFIED CUSTOMER
Thank you????????
6/27/2025
Thomas S. VERIFIED CUSTOMER
Way better than East Madison Toyota… WAY WAY!
6/27/2025
Arline L. VERIFIED CUSTOMER
Mallory did an excellent job of informing me and keeping me up dated on status of auto. Pleasant personality.
6/27/2025
Carol B. VERIFIED CUSTOMER
Matt was professional answered my questions. Smart motors runs a efficient system!
6/27/2025
Charlotte B. VERIFIED CUSTOMER
Scott did a wonderful job!
6/27/2025
Roderick R. VERIFIED CUSTOMER
None
6/26/2025
Alan H. VERIFIED CUSTOMER
A lot of confusion on what I wanted to do. Made things pretty awkward at checkout. Also didn’t appreciate that the advertised price for an oil change was $104 and I didn’t know that there would be an 18% fee attached to it at checkout. I haven’t experienced this before at other dealerships. Seemed a bit predatory. All said, I doubt I will be back.