Disrespectful employees. Failure to call me back multiple times to discuss the necessary services for the car based on mileage. No mention of serious brake pad wear which needs attention and documentation on report indicates customer was notified and declined service - which is a fallacy. For what started as a simple scheduled routine service at 8am - it took till after 1pm for my daughter to be able to leave with the car. With that said, now the biggest concern is the potential hazard of the breaks which we were unaware of.
7/12/2025
Susan K. VERIFIED CUSTOMER
He was very thorough on all explainations.Kept me up to date on how my service was going. Kept in touch with the technician and notified me. Very professional and patient.
Thank you.
7/12/2025
Lenore T. VERIFIED CUSTOMER
Jenna was very informative about updating me in the services my vehicle would need at the 100K mileage mark. I was in a hurry so will schedule at my next service. Jenna was very sweet and helpful in getting me what I needed efficiently at this service.
7/12/2025
Eddie C. VERIFIED CUSTOMER
Good
7/12/2025
Shannon S. VERIFIED CUSTOMER
I called Toyota to talk to Mallory about the Highlander and left a message asking her to call me back to discuss the services
I’m not sure if you’ve changed your policy and you don’t have the agent call to discuss the repair needs anymore, but I would think if it’s requested by the customer that this should be provided.
If the agent isn’t knowledgeable about what is needed for the repairs on the car, it seems that someone should be able to talk to the customer about what the technicians found wrong and how safe it is to drive and the immediate or urgent need of the repair. We declined the repair because of the high cost, but now are uncertain whether How much the car can be driven, etc.
7/12/2025
Louis H. VERIFIED CUSTOMER
I am in the first year of a 3 year lease with Toyota of ft Myers fl
7/12/2025
Mark S. VERIFIED CUSTOMER
Vincent was awesome ... a true asset to your organization.
Your express team was impressive to say the least.
I'll be back.
7/12/2025
Thomas S. VERIFIED CUSTOMER
Justin was very helpful.
7/12/2025
Timothy W. VERIFIED CUSTOMER
Ian was really great!
7/12/2025
Chad H. VERIFIED CUSTOMER
Justin did a great job of explaining every step in flood repair during a very stressful few weeks. Thank you!
7/12/2025
Mary R. VERIFIED CUSTOMER
I have been w Smart many years purchasing vehicles. I appreciate prompt and accurate service. Thank you so much. I’m only sad that I’m too old to purchase anymore. !!!!
7/11/2025
Colette S. VERIFIED CUSTOMER
Melissa was great as always. I really appreciate the updates and the information that she gives me Everyone is always so helpful and kind.
7/11/2025
Byron K. VERIFIED CUSTOMER
Overall I am very satisfied with the service at Smart. But, I do have a suggestion.I realize there are many settings for the MID control switches and control settings and the service people need to check them out, but I suggest after checking the they return to the settings the customer had displayed when the car was brought in.
7/11/2025
Philip L. VERIFIED CUSTOMER
Everything was great. David is an exceptionally fine representative for your firm and I appreciate the opportunity to work with him over the past couple of years on this repair project. I know that cars don’t last forever and so my 18-year-old Prius had to go down the road someday. This has been a great car for us and I’m sorry to see it go.
7/11/2025
Jan H. VERIFIED CUSTOMER
I was informed of costs & time changes! Offered services were nice! Thanks for your care!
7/11/2025
Nancy B. VERIFIED CUSTOMER
Not happy this wasn’t diagnosed when car was under warranty- feel my older age and low experience of computerss hindered me and was taken advantage of.
7/11/2025
Steven L. VERIFIED CUSTOMER
Sean let me know I wasn’t actually die for an oil change when I thought I was. That saved me money which allowed me to have two air filters installed.
7/11/2025
Monna K. VERIFIED CUSTOMER
Excellent customer service and helpful staff.
7/11/2025
Eric T. VERIFIED CUSTOMER
Always professional and courteous service at Smart Madison. Jenna was friendly and polite. Thank you for the great service.
7/11/2025
Jennifer H. VERIFIED CUSTOMER
He was friendly and helped me understand my options. I am appreciative.