I wish I had been informed ahead of time that it would cost 200+ per issue just to look into them. I found out my friend and her neighbor avoid going there too because of the high price just to look at an issue. Wish I had known that before I made the appt. Also, we dropped the vehicle off before 9AM for a 9:15 appt and they didn’t start work on it until 3PM. It really messed up our day. The people I talked with on the phone were nice, but those things were definitely a turn off. I won’t be coming back unless I have warranty work. Our other mechanic charges 1/3 of what you guys charge and they keep their appt time.
9/19/2025
James H. VERIFIED CUSTOMER
She was thorough, knowledgeable about how to work on our car, and very pleasant to deal with. We're an older couple and she made us feel very comfortable.
9/19/2025
David G. VERIFIED CUSTOMER
My service experience from beginning to end was most satisfactory. I very much appreciated the use of your loaner vehicle while my auto was being serviced.
9/19/2025
Barbra B. VERIFIED CUSTOMER
I beleive that both Paul, and the mechanic, went above and beyond in complying with the demands of Assurant Warranty, successfully leading toward an expensive repair being covered under the warranty. Thank you for that.
9/19/2025
Delia U. VERIFIED CUSTOMER
Greg communicated well regarding the vehicle services required.
9/19/2025
Chris H. VERIFIED CUSTOMER
I had a 4:00 appointment today when I called to confirm two days ago I was told to pull up to any bay. When I arrived to the appointment bay # one had a vehicle in front of it with a green light above the door and bay four had green lights above the doors bay #2 and #3 had no lights there was another so clearly those were closed. It was in the 80s today and assumed the shop doors are closed for the A/C after 20 minutes I went inside and waited to be told to go to an open door..No One Came Out to acknowledge TWO running vehicles with customers instead the shop team swept and cleaned and pretended not to see the cars. The other customer who had been sitting at bay one was told to move to 7…very disappointed not in my service advisor “Jounior” he was knowledgable the lack of attention from the team with the handhelds makes me never want to come there again
9/19/2025
Louis W. VERIFIED CUSTOMER
Since getting my Sienna Toyota at Smart Motors in the year 2011 , I have appreciated the excellent care your staff has provided to keep it functioning top notch! I also like the time spent by the team manager covering what was found wrong that needed attention plus more expected needs like oil replacement and tire rotation ..
9/19/2025
Terry R. VERIFIED CUSTOMER
As far as we know, we are satisfied. This is our first visit to Smart Motors Service Department after purchasing a 2024 Toyota Highlander from you. It was for a tire rotation and we were given the completed paper work saying all other things that were checked on our vehicle were fine.
9/19/2025
Juan R. VERIFIED CUSTOMER
The smart motor service was fine and kind but they did not fix or they could not calibrate my speedometer. Still showing 2 or 3 miles less than the actual car speed based on my GPS, road radars and other nav tools.
9/19/2025
Michael K. VERIFIED CUSTOMER
Satisfied
9/19/2025
John M. VERIFIED CUSTOMER
So I was Lexie that got the ball rolling. I’ve been dealing with Ian for years but at my ripe old age I had forgotten his name it’s Lexie that brought us together give her a raise
9/19/2025
Barbara V. VERIFIED CUSTOMER
All were friendly and helpful who worked with me. Thank you.
9/19/2025
Lesa O. VERIFIED CUSTOMER
Efficient and professional.
9/18/2025
Kenneth K. VERIFIED CUSTOMER
Great service.
9/18/2025
Larry S. VERIFIED CUSTOMER
Great service
9/18/2025
Paul R. VERIFIED CUSTOMER
Everything clear and on time Justin was courteous and helpful.
9/18/2025
Lisa B. VERIFIED CUSTOMER
Tyler was great! Good listener and provided excellent customer service by giving information to make decisions.
9/18/2025
Rosario A. VERIFIED CUSTOMER
Excelente servicio
9/18/2025
Matthew K. VERIFIED CUSTOMER
Greg was very helpful and courteous. I initially sought assistance with a check engine and maintenance light which after a diagnostic test quickly escalated to unexpected items. Greg and I worked through details around warranty items and recalls that helped to save me a lot in the end. Greg was very helpful throughout.