Thanks guys. All my experience was great. I want to appreciate to everyone especially Tyler and David. I do recommend everyone all you guys.
8/28/2025
Aviva K. VERIFIED CUSTOMER
Caleb was great. I was kept informed of what service was required and the service time was less than predicted! Thank you!
8/28/2025
David L. VERIFIED CUSTOMER
Mellissa understood my problem through a test drive and ordered the necessary replacement part getting me in and out of the dealership in a short amount of time. She is a valuable asset to the dealership.
8/28/2025
Justin B. VERIFIED CUSTOMER
Excellent and quick service as well. As much as the cost can **** (NOT unique to smart Toyota, just the cost of car repairs in general these days) Smart Toyota has also been fast, efficient, and has let me know every step of the process. Jesse took his time with all of my questions amd even Javier, who sold me my car over a year ago, recognized me and took the time to talk and ask how I was doing. Above and beyond any other dealership or car brand I've ever had. 10/10
8/28/2025
Suzanne H. VERIFIED CUSTOMER
I like being greeted when I pull the car up for my appointment and being informed when it is being serviced.
8/28/2025
Bret R. VERIFIED CUSTOMER
The cost of service is expensive, but your staff and work are outstanding and very professional. There is a benefit in seeing the job done right.
8/28/2025
Mark W. VERIFIED CUSTOMER
Sean was extremely helpful and explained everything they were doing in great detail. He answered all my questions and made sure I received all the services I needed. He also did a great job making sure I received all the benefits I was eligible for from Toyota Care.
8/28/2025
Bonnie K. VERIFIED CUSTOMER
All in all, great service . I should have been offered the one tire that I replaced that was not damaged, just worn .
On my part, I no should have asked for it, which really was my fault.
Malory was great!!
8/28/2025
Lauren D. VERIFIED CUSTOMER
He was helpful and timely-although I didn’t want to need repairs this early on in my new car purchase, Jose exceeded expectations.
8/28/2025
Vicki R. VERIFIED CUSTOMER
Ian was, as always, excellent. He is very knowledgeable and helpful. Great job!!
8/28/2025
Carmen W. VERIFIED CUSTOMER
When I picked up my car, they told me I had a leaky tire with a nail in it. But they don’t fix that there, and I should probably get it fixed somewhere fast. It was really disappointing. They try to upsell me $50 filter, but don’t want to help me fix a dangerous safety issue? I don’t expect them to do it at express lube, but schedule me an appt to get it fixed. I bought this car at Smart less than a year ago. But he told me they only fix tires that were purchased at Smart. The tires were on the car when I purchased it!
8/28/2025
Charles L. VERIFIED CUSTOMER
Quick and efficient service. Nicely done.
8/28/2025
Melissa B. VERIFIED CUSTOMER
Jesse was very nice he kept me updated and explained what was wrong and how they fixed it. Good customer service is hard to find these days, it was very nice to work with someone you delivered an excellent experience. I would give everyone I encountered a 10/10
8/28/2025
David K. VERIFIED CUSTOMER
Thank you smart motors!
8/28/2025
Hector V. VERIFIED CUSTOMER
Good job!!
8/28/2025
Les S. VERIFIED CUSTOMER
Pleasant experience
8/28/2025
Jose S. VERIFIED CUSTOMER
Matt was very friendly and professional, he is a Customer Service leader.
8/28/2025
Ryan J. VERIFIED CUSTOMER
Ian was helpful and the recall was short with it being less than 2 days. I was disappointed with my loner vehicle. It was filthy on the inside of the vehicle. It has crumbs, hair, spilled fluids, and dirt. I did go back in and shared with the service rep helping me with the loner. He did come out and tried wiping some crumbs and hair and fluids with a paper towel. He didn’t apologize nor offer another vehicle option. I didn’t have time and he had a line of people waiting. He ensured me that we wouldn’t be charged. I ended up doing a service level cleaning myself but didn’t deep clean it. I realize it was a loner but should have been clean.
8/27/2025
Debby T. VERIFIED CUSTOMER
Very nice staff. They completed my repair replacement quickly.