Our experience with Gregorio Jimenez has been consistently excellent. We have special needs for appointment scheduling and he has assisted and advised us well to make it easy for us to get in for service. Once we arrive, he is most helpful in assisting us and making the experience an easy one for us. His outstanding support enables us to continue using Smart Motors for our vehicle maintenance. Best service rep ever.
9/24/2025
Mary M. VERIFIED CUSTOMER
Wasted 2 hours of my time because u didn’t have a simple bolt in stock. Now I have to make another trip back and spend two more hours of my precious time because someone at Smart doesn’t know how to stock and check before they schedule an appt.
I think when I come back, and maybe u might have the correct part, my visit should be “no charge”.
9/24/2025
Mark K. VERIFIED CUSTOMER
David answered all my questions in a prompt and courteous manner
9/24/2025
Paul J. VERIFIED CUSTOMER
Took care of my concerns
9/24/2025
Christine J. VERIFIED CUSTOMER
Ian was not very friendly. I thought I had selected wait for car and he said the appointment was to leave the car so he would have it dr one by 5. Basically no compromise….He arranged the shuttle which was nice.
9/24/2025
Tim M. VERIFIED CUSTOMER
Everything went smoothly
9/24/2025
Amy G. VERIFIED CUSTOMER
Justin Ganser was fine-he kept me updated regularly about what was going on with my vehicle. I had my Corolla Cross in for an oil leak and it took a month and a half to fix. Aside from part delays some part in my engine was damaged when they put it back together. When I picked it up the skid plate was in the back of my vehicle and not on it (not sure how that was missed). I picked my vehicle up on Sept 17 and returned it on the 18th because there was a puddle of oil underneath. I was told it was residual oil but they would look at it anyway. There was also a weird noise which turned out to be a boot that wasn’t attached properly on the power steering shaft. There was in fact an oil leak from the transfer case because it had been overfilled. I know my vehicle was there for a long time but I feel like some pretty big things were overlooked.
9/24/2025
Merlin P. VERIFIED CUSTOMER
Three days in a row is too much to resolve my problem. We live one hour away! Ordering the wrong part and then giving me the wrong papers from another customer. We have been with Smart Motors for a long time but now am very disappointed and frustrated!
9/24/2025
Sara K. VERIFIED CUSTOMER
People are so nice and polite- I love the positive vibes!
9/24/2025
Jim S. VERIFIED CUSTOMER
Eric was great: he explained everything clearly and did the work quickly. He was very easy to work with.
9/24/2025
Alex K. VERIFIED CUSTOMER
I scheduled a 60,000 mile service online. It was to include services such as changing the spark plugs and other items recommended at 60,000. Once I arrived for my schedule appointment - I was told those would be “additional “ services and would need to be scheduled later in the day… even though I already had an appointment made that listed all the services I was later told was “additional”. It was recorded that I refused the service. I reality smart wasn’t willing to do the services when scheduled. Now I need to make a separate appointment. I’ve been a Smart customer for a long time and this is not the level of service I’m used to
9/23/2025
Laurel B. VERIFIED CUSTOMER
Tyler was the best: friendly, knowledgeable, and convinced me he was utterly trustworthy. He is a keeper.
9/23/2025
Theresa T. VERIFIED CUSTOMER
Eric was very professional and pleasant to talk with about my car. I understood everything he said! Thank you Eric!!
9/23/2025
Ruthie W. VERIFIED CUSTOMER
Thank you for your great service
9/23/2025
Keenan L. VERIFIED CUSTOMER
Thanks for the help Eric!
9/23/2025
Joyce N. VERIFIED CUSTOMER
I appreciate the clear communication.
9/23/2025
Marceilla N. VERIFIED CUSTOMER
She is very professional and informative about the service that I'm getting while I was getting my service done. I would give her 10 out of 10 for her knowledge and professional customer service.
9/23/2025
Rodney M. VERIFIED CUSTOMER
Service was done completely and thoroughly. Communication was excellent with frequent and timely updates.