Ian got me in and out quickly. Very professional. Good communication
9/3/2025
Alondra R. VERIFIED CUSTOMER
Good communication. Great service.
9/3/2025
Brailey K. VERIFIED CUSTOMER
My feedback is mostly for the call center that focused on scheduling my recall repair. There needs to be clarity on the length of repair time and a loaner needs to offered.
9/2/2025
Carlos Eduardo. VERIFIED CUSTOMER
Everything went well except I still wonder how it is possible that my cabin filter that was replaced about a month ago when took my car for brake service is in yellow
9/1/2025
Martin J. VERIFIED CUSTOMER
First impressions are important and Smart did a great job for us. The service tech who oversaw our work (not Jenna) should be recognized. Thanks. Marty Jacobi.
9/1/2025
Stephanie F. VERIFIED CUSTOMER
The team was helpful and kind. I was happy with the service.
8/31/2025
Keith B. VERIFIED CUSTOMER
3 trips in for same issue. Finally potentially found the problem maybe. Exhaust leak from poor workmanship from a transmission replacement done previously by Smart motors which was causing a check engine light. Advisor is denying the shotty work was done there. This is a low mileage vehicle and no repairs have been done to this vehicle at all besides the transmission you installed. The issue was 100% caused by the tech who replaced the transmission. I was charged to remedy the issue you created. I also have 9 hours *2 people each time to drop car so 18 hours of our time dropping off the vehicle 3 times, 2 diagnostic charges and an oxygen sensor invested in fixing your mistake. You expect things to be done professionally at dealerships not sure how else you justify the ridiculous hourly rates.
8/31/2025
Larry K. VERIFIED CUSTOMER
Smart Toyota always has a good job with my truck!
8/31/2025
Merta M. VERIFIED CUSTOMER
Job well done as always!!
8/31/2025
Milagritos G. VERIFIED CUSTOMER
José Angeles
Did s great service
He was very profesional
Thank you
8/31/2025
Joseph R. VERIFIED CUSTOMER
Fast service. Great communication from Sean.
8/30/2025
Charity R. VERIFIED CUSTOMER
Vincent was great to work with! He treated me with kindness and respect.
8/30/2025
Georgene P. VERIFIED CUSTOMER
Ian Spencer was extremely patient and thorough with everything today. Absolutely great. He’s a wonderful ambassador for Smart Toyota!
8/30/2025
John D. VERIFIED CUSTOMER
great service
8/30/2025
Daniella M. VERIFIED CUSTOMER
We appreciate the communication from Smart Toyota, and the support in getting the car fixed!
8/30/2025
Rodrigo L. VERIFIED CUSTOMER
Everything was good.
8/30/2025
Seth S. VERIFIED CUSTOMER
Jesse not only was incredibly kind but also very communicative during the entire process. I am coming back for my future car issues becuase of his service.
8/30/2025
Keith P. VERIFIED CUSTOMER
Very polite and easy to communicate with. Thank you!
8/30/2025
Diane S. VERIFIED CUSTOMER
When I asked about the smell in my car would be taken away after the new filters were put in and that air conditioning refreshing was done that the smell would be gone. apparently the smell is not gone according to my sister and her friend. now I'm going to have to do something else. Of course that could be just a ploy to get people to spend more money thinking they're doing it for one thing and they're not getting it. so I don't understand why would the first person tell me that it would be gone with that. now I've got to spend more money to get the smell completely taken out. why didn't you guys do that. there's a couple of other things that I'm not happy with either.