Smart Motors Toyota Auto Repair Service

Ian is SO HELPFUL! I’ve brought my Toyota to him several times and he’s always efficient, attentive, and kind!

Service is always fast and reliable.?

Great communication from Jesse.

The service department was very courteous and prompt

Great, efficient, and fair experience

Justin was very apologetic and helpful fixing a problem that the express lube at smart created

The vehicle vibrated driving it away and when I came right back it was completely dismissed as ‘a little water in there. Drive it around and it will be alright.’ Well it wasn’t so I had to bring it in for service the following week and it turns out they overfilled the engine with oil.

All good. ????

Service was great.

She was most accommodating and answered allllll my questions. Thank you!!

David patiently explained the major repairs (struts and steering) Smart Motors was recommending. He kept me informed throughout the 2.5 hours I was in the waiting area. Good job!

Are you fing serious? It’s been over a month since you worked on my car. The REASON I had to bring it in was because your shop cross threaded one of the lug nuts when they rotated my tires. I had to bring it in and then return the next day because you didn’t have the right part. NO ONE gave me an apology or offered anything even though it was YOUR screw up. Had to come back twice and waited for hours. So I finally get to my car and i noticed the hub cap was in the back seat. No big deal. I’ll put it on when I get home…but I did wonder why your shop didn’t put it on. When I got home I discovered the hub cap was broken..it wasn’t broken when i dropped the car off. Such a **** way to do business. Like i wouldn’t notice. WTF? I’ve purchased many vehicles from you. Not like I’d have any reason to buy another one.

Thanks!

Very prompt and courteous. A minor steering problem was also fixed satisfactorily.

When i checked in I asked the technician about When I get the car washed the foam is in the sides When I open the hatch & he never followed up on it & I forgot to ask Mellissa just didn't think this was normal for a brand new vehicle

Although I wasn’t in your computer for my scheduled by phone 9:30 am appointment, I was able to get an 11 am Appointment and come back. Work done while waiting with nicely supplied customer waiting room.

Keep up the good work.

My first visit to Smart Toyota started out fine. I was greeted cordially and told what to expect. I’ve never waited more than 90 minutes in a Toyota dealership for an oil change and routine inspection. However, after 2 hours of waiting I did receive the report on my phone. About 10 minutes later Jesse appeared to go over the service results with me. He explained that an oil change had not been needed, but there was a service issue found on a check I had requested on a tailgate issue . I decided to resolve the issue today as it was not crucial, and he said he would have my car ready to pick up shortly. I waited another 45 minutes and no response, so after nearly 3 hours in the waiting room I went to ask about my car. Since Jesse had not given me his name when I was checked in, I couldn’t tell the person at the service desk who I was working with and they looked up my info in the computer. He disappeared into the shop and a few moments later I saw my car being backed out and driven around to the check-in/out area. The same service person took my payment and checked me out. I’ve just moved to Madison, and I’ve had 5 Toyotas since 1998, and have always had device at a dealership. I will bring my car back again, but it wasn’t the experience I’m used to at Toyota.

She was very thorough and took the time to explain all of my paperwork

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