I was very happy with how quickly it was done. And what caring and polite man he was. He made me very comfortable about the care of the car. This was first time for taking care of my own car. My husband recently passed and he always took care of our vehicles. Thank you very much!
8/30/2025
Patricia C. VERIFIED CUSTOMER
Just FYI...I did fill out this same survey form on my form, but I am not confident that it actually was "submitted" successfully. So, I am anxious for my compliments to Jesse to be seen by management. Although this review may not be worded exactly like the previous one, I feel that Jesse is an outstanding representative of your dealership. He is personable, knowledgeable, and committed to understanding what issue(s) are concerning to the customer. Jesse is also a very effective communicator.
8/30/2025
Gloria S. VERIFIED CUSTOMER
Thank you
8/30/2025
Candace W. VERIFIED CUSTOMER
Great job today with Sergio. He was friendly, professional, and informative.
8/29/2025
Scott G. VERIFIED CUSTOMER
It was faster than I thought. He said it would be about an hour, and it took less than a half hour.
8/29/2025
David R. VERIFIED CUSTOMER
Had 8:45 appt. No work done all day. Gave up use of car all day which was inconvenient. Given all the effort to manage the service process it seems ineffective to give up my car from 8:45 am to 5pm for very routine work in the first place, then to be told nothing would be done and they would keep the car overnight reveals two problems. 1) why take all day with pre-scheduled appointment? 2) if you have a delay, tell me so I can get the car and get a new time.
Personable
Took care to help me off site to make sure my disabled vehicle & trailer made it to dealership., got vehicle checked 1-2 days ahead of wait list. Found a used transmission because new one wasn't available. Kept me updated on progress, made sure free use vehicle was taken care of while mine being fixed. Met me personally to release vehicle back to me in completed & running condition. Worked to help me get back on road as I lived in California. High marks for all his service.
8/29/2025
Gerald M. VERIFIED CUSTOMER
Great work as usual!!
8/29/2025
Denise G. VERIFIED CUSTOMER
He was friendly, knowledgeable and all the other good adjectives!
8/29/2025
ERIC E. VERIFIED CUSTOMER
Melissa did a great job working with me!
8/29/2025
Marjorie O. VERIFIED CUSTOMER
I have always appreciated the work and attitudes of Smart Motors. Thank you for a job so well done!
8/29/2025
James A. VERIFIED CUSTOMER
Greg was organized and when asked for an update he checked in and kept me informed.
8/29/2025
David P. VERIFIED CUSTOMER
Mallory was very helpful!
8/29/2025
Peter H. VERIFIED CUSTOMER
After I got my truck back and I went for the free car wash I noticed my hood was not shut all the way. So I got out of my truck in the car wash code machine and I opened the hood and my windshield fluid tank was open and it was splashing all over. I closed my the cap on the windshield tank and after my car wash I went to the guy who checked me out. I told him about my incident, he told me he will tell his manager, because there is a inspector person operating to review if everything was good. He said thank you for letting us know.
8/29/2025
Sarah G. VERIFIED CUSTOMER
Jose was fantastic to work with. He answered so many of my questions prior to knowing if he would even be the one working on my vehicle. The last time I was in the technician made me feel like my questions were a chore. Jose made me feel heard and answered all questions professionally. If I could request him every time I would.
8/29/2025
Ambrose O. VERIFIED CUSTOMER
Now expecting manufacturer’s survey.
8/29/2025
Bernice B. VERIFIED CUSTOMER
I would like to renew my warranty if it’s possible
8/28/2025
Deb Z. VERIFIED CUSTOMER
Disappointed that a 2 hr procedure ( and given the vehicle from 0937 until ?). , was called after 2 pm and work not even started. Thankfully, service rep spoke to management, and work completed by 4 pm.