David inspired confidence in me from the moment I handed him my car and he was very kind to me.
9/18/2025
Courtney M. VERIFIED CUSTOMER
I was told my appointment would take 60-90 minutes and I ended up waiting 4 hours for my car to be ready. I understand there was an issue, but it would be better to communicate that it will take longer so I could have gone to work. Really disappointed with the communication. They kept telling me it would be 15-20 minutes, and 45 min to an hour would go by with no updates and I would have to ask for an update.
9/18/2025
Kristin C. VERIFIED CUSTOMER
Quick efficient and well done.
9/18/2025
Sheila B. VERIFIED CUSTOMER
Great customer service
9/18/2025
Tara S. VERIFIED CUSTOMER
Greg was wonderful to me when I had been there for an hour and was then told that the parts weren’t actually there yet, and so they couldn’t fix my car. He as apologetic and understanding of my frustration! He then called later that day saying how bad they felt about it and were sending me a gas card, which was very appreciated! He is a wonderful asset to smart Toyota!!!
9/18/2025
Charmagne D. VERIFIED CUSTOMER
Communication was great. From setting the appointment, checking in, to picking up my car, everything was smooth. Thank you!
9/18/2025
Tenzen K. VERIFIED CUSTOMER
Justin was great help. He was really helpful
9/18/2025
Pauline B. VERIFIED CUSTOMER
Very professional and friendly. Told me exactly how long it would take; they were right on time
9/18/2025
Colleen C. VERIFIED CUSTOMER
Very personable and attentive to my vehicle.
9/18/2025
Alicia K. VERIFIED CUSTOMER
Efficient and helpful
9/18/2025
Barbara S. VERIFIED CUSTOMER
Melissa explained what was needed and was very patient and kind
9/18/2025
Dawn P. VERIFIED CUSTOMER
Very helpful and efficient staff. Had a great experience!
9/18/2025
YAHEL D. VERIFIED CUSTOMER
As always, from the moment of my Sequoia’s drop off to the explanation and breakdown of the assessment and work, everything was well done! Thanks for a GREAT customer service—kudos to our service staff!
9/17/2025
Karl H. VERIFIED CUSTOMER
A job well done thanks
9/17/2025
Samuel H. VERIFIED CUSTOMER
Excellent job Sean! I am extremely happy with Smart motors service since you changed to appointment only. I was able to get in the same day. Prior, it took 2 weeks. Previously that was my only complaint about Smart. Now great customer service all the way around.
9/17/2025
Thomas W. VERIFIED CUSTOMER
Thank you and continue keeping up the good work. Leaving on our next trip with confidence knowing our vehicle is in tip top shape.
9/17/2025
Donald M. VERIFIED CUSTOMER
Service was good. Issue causing me
to bring my car in was improved but
was not resolved entirely.
9/17/2025
Donald M. VERIFIED CUSTOMER
Sergio was very attentive in keeping me informed. He was also very pleasant.
9/17/2025
Douglas S. VERIFIED CUSTOMER
Everything was on time and professional as expected.
9/17/2025
Rita P. VERIFIED CUSTOMER
David was courteous, helpful, and professional in our interaction. I was very pleased with all of the staff I had contact with!