Smart Motors Toyota Auto Repair Service

Melissa was great. Very customer friendly

The young man that completed my oil change did not appear knowledgeable or confident-he seemed more interested in me bringing my car back to be serviced. He told I may have a possible transmission leak-I asked a few questions as to how he determined that, is something I need to have looked at ASAP his response was “I don’t know take it service” he told me I had a nail in one of my tires but stated since it’s not leaking and we recommend you getting new tires we’re not going to remove it! Never gave me an option. I always check to ensure my wheel lock key was put back in my glove box and it wasn’t however the wheel lock key was left on my front passenger wheel-what if I didn’t check I would have had to come out of pocket to replace the wheel lock! Although I appreciate the attempt to replace my cabin filter one of the pieces/parts was left off and I have no idea where the part goes. I hope that my oil change and multi point inspection was completed correctly! Thank you

Mallory is great! Warm friendly and helpful!

The service team was very helpful, I want to start with that this is not a negative review of Mallory or anyone that was there in the service dept that day that helped explain why I was scheduled for a drop off. This review is for your schedulers. They have attitudes when you ask them questions they don’t understand which I generally think comes from lack of knowledge. I’d spend more time running over basic car vocabulary and services you provide with the technicians that do them. Scheduling incorrectly messes up a whole day on both sides. I could have been scheduled out to a time that made sense during an actual appt since it wasn’t a rush appt and your tech boys wouldn’t have to try to cram me in. Just a thought, best of luck to your call center schedulers.

Paul is terrific! He is the best and most thorough service provider for Smart Motors. I own (3) Toyota vehicles and I have Paul service all of them. Great Job Paul!

I brought the car in on Thursday morning. It was a diagnostic appointment. It wasn’t able to be seen on Thursday. It wasn’t able to be addressed on Friday. So I didn’t have the car over the weekend. The service was finally done on Monday and I got the car back Monday afternoon, but that seems like an awfully long time to be without my vehicle even if I had a loaner.

Very pleasant and short visit for my new Tacoma's 6 mo check.

A- Yes the young man who greeted me was good he even recognized me& my truck, the next young man who said he was a tire expert knew absolutely nothing about tires or anything else & was like a robot!! Super awkward fellow. Mallory was as excellent even after I expressed a level of bitchiness! Over the robot kid. My experience overall was excellent due to Mallory’s great customer service.

Service was prompt and service providers were personable.

Polite/ Efficient and all questions answered.

Replaced panel well

Lower cost would have me smile more.

Toyota service is the best!!!

I’m very happy with this service

Great

Explained everything well. Was fast service and courteous

Quicker than I thought. Kept informed all along.

Called right away for information and Kept us informed about the issue.

I returned almost immediately with a check engine light. Since the car was running happily, I figured it was something minor but I also know not to ignore the money light. The service person was very nice about it and told me they'd scan and see what it was. The manager then came to talk to me, presumably to smooth over the interaction; maybe that's your policy for comebacks? His first statement to me was "well, I'm being told that it came in with the check engine light on." That's a great way to start a conflict where there was none. I did explain to him that I had the Maintenance Required light on, not a Check Engine. I imagine that if I had a CEL, someone would have come out to let me know (probably when they brought my cabin filter). It's also mentioned nowhere on my paperwork, so I've no clue why that was the go-to customer service strategy. I would also point out that he said this before they even scanned the car. There's really no need to be defensive at that point, and he would have been in a better position to explain it was unrelated if he had the code in hand. As it happens, it was a #2 misfire code. I'm guessing a coil pack might have been loose after replacing the plugs and was addressed before completing the work, but not before setting the code. Not a big deal, all I wanted was to have the code cleared. And clear it they did, but the manager just acted so put out for it. No apology or even thanks for waiting. Just gave me back my key and sent me off. I'm not angry, I don't want anything, not looking to get the manager in trouble. If anything, I just wanted to say something since I've seen people get mad at service counters, and I don't think anyone wants that. Thanks for the service otherwise, the work and ever other person was great.

Keep up the good work!