After being told on the phone that an appointment wasn’t required for low tire pressure, I stopped in and was told they couldn’t fit me in that day. Letting them know that I drive across town for this appointment, they were able to fit me in and completed the repair in 1.5 hours allowing me to leave town on Monday with confidence.
8/16/2025
Richard Z. VERIFIED CUSTOMER
I have two people to complement them. Ian Spencer is an outstanding service advisor. Organized and to the point are two of his attributes. Jeremy is an amazing technician. He is focused on his cars and is highly productive. He is a pleasure to work with him.
8/16/2025
Rosemary B. VERIFIED CUSTOMER
No comments.
8/16/2025
Lottie M. VERIFIED CUSTOMER
I was told my appointment was at 9:30am and received no updates throughout the day that they were running behind and hadn't gotten to my vehicle. It was too late to make other transporting arrangements so I ended up with extra costs taking Uber rides to get home and work since my car wasn't finished. I understand being behind on cars but if that has been communicated I could have gotten alternate transportation.
8/16/2025
Lee D. VERIFIED CUSTOMER
Happy
8/16/2025
Julie J. VERIFIED CUSTOMER
All my audio got lost. SiriusXM, AM and FM channels. I tried to reprogram them with the owner's manual, Epic failure.
8/16/2025
Marilyn G. VERIFIED CUSTOMER
2 hours and 45 minutes for an oil change and tires rotated is crazy slow. The employees were awesome
8/16/2025
Kong X. VERIFIED CUSTOMER
Good feedback. Good service
8/16/2025
Diane S. VERIFIED CUSTOMER
Gregorio has excellent customer service! You are lucky to have him as an employee.
8/15/2025
Mark H. VERIFIED CUSTOMER
this crew always does a great job with Fair pricing, professional, and caring staff… I'm a lifetime customer
8/15/2025
Kevin M. VERIFIED CUSTOMER
Service took longer than expected, but Ian was professional and kept me informed as to why the delay was occurring.
I was originally told that fluids would need to be flushed when I called to make the appointment, but when Ian reviewed things, they did not need to be flushed. It’s not a big deal, but that information is obviously better if it’s consistent.
Ian was clear and did a great job.
8/15/2025
Mike F. VERIFIED CUSTOMER
JESSE IS AWESOME. I keep going to smart toyota, now 15?years, because of JESSE.
8/15/2025
Maureen W. VERIFIED CUSTOMER
Thanks for the great service and attention.
8/15/2025
Thomas H. VERIFIED CUSTOMER
The service and personnel were very knowledgeable and confident about their duties. I”ll be back.
8/15/2025
Conrad W. VERIFIED CUSTOMER
Ian was most helpful in keeping me appraised of the progress of the work being done on my vehicle. Ian was very professional. I felt we'll taken care of.
8/15/2025
Ali A. VERIFIED CUSTOMER
My service was done with Tyler. He was really good and explained everything. I did not enjoy previous Toyota service (other cars) that I did at east Madison Toyota. I liked your service experience more and that was due to Tyler.
8/15/2025
Karen F. VERIFIED CUSTOMER
They gave me an accurate estimate on the time and cost. Well, it would’ve been nice to be able to get my car in right away. I know I just showed up with a car that couldn’t start so it’s understandable that they couldn’t get me in till later.
Did appreciate all the feedback letting me know when they’re working on the car, etc.
Car is running great
Thank you!
8/15/2025
Abdulkadir M. VERIFIED CUSTOMER
Well done in time matter
8/15/2025
Daniel S. VERIFIED CUSTOMER
My coordinator was actually Tyler. He was great. Answered questions, knowledgeable, friendly, fast.
8/15/2025
Cole J. VERIFIED CUSTOMER
What an amazing advisor. My vehicle was squeezed in at an inconvenience for him I'm sure, and he took care of everything I asked for. Exceptional job from everyone working the night shift.