Smart Motors Toyota Auto Repair Service

I brought the car in on Thursday morning. It was a diagnostic appointment. It wasn’t able to be seen on Thursday. It wasn’t able to be addressed on Friday. So I didn’t have the car over the weekend. The service was finally done on Monday and I got the car back Monday afternoon, but that seems like an awfully long time to be without my vehicle even if I had a loaner.

Very pleasant and short visit for my new Tacoma's 6 mo check.

A- Yes the young man who greeted me was good he even recognized me& my truck, the next young man who said he was a tire expert knew absolutely nothing about tires or anything else & was like a robot!! Super awkward fellow. Mallory was as excellent even after I expressed a level of bitchiness! Over the robot kid. My experience overall was excellent due to Mallory’s great customer service.

Service was prompt and service providers were personable.

Polite/ Efficient and all questions answered.

Replaced panel well

Lower cost would have me smile more.

Toyota service is the best!!!

I’m very happy with this service

Great

Explained everything well. Was fast service and courteous

Quicker than I thought. Kept informed all along.

Called right away for information and Kept us informed about the issue.

I returned almost immediately with a check engine light. Since the car was running happily, I figured it was something minor but I also know not to ignore the money light. The service person was very nice about it and told me they'd scan and see what it was. The manager then came to talk to me, presumably to smooth over the interaction; maybe that's your policy for comebacks? His first statement to me was "well, I'm being told that it came in with the check engine light on." That's a great way to start a conflict where there was none. I did explain to him that I had the Maintenance Required light on, not a Check Engine. I imagine that if I had a CEL, someone would have come out to let me know (probably when they brought my cabin filter). It's also mentioned nowhere on my paperwork, so I've no clue why that was the go-to customer service strategy. I would also point out that he said this before they even scanned the car. There's really no need to be defensive at that point, and he would have been in a better position to explain it was unrelated if he had the code in hand. As it happens, it was a #2 misfire code. I'm guessing a coil pack might have been loose after replacing the plugs and was addressed before completing the work, but not before setting the code. Not a big deal, all I wanted was to have the code cleared. And clear it they did, but the manager just acted so put out for it. No apology or even thanks for waiting. Just gave me back my key and sent me off. I'm not angry, I don't want anything, not looking to get the manager in trouble. If anything, I just wanted to say something since I've seen people get mad at service counters, and I don't think anyone wants that. Thanks for the service otherwise, the work and ever other person was great.

Keep up the good work!

Always happy and pleased with the service I get from Smart Motors.

Thanks so much for a stellar job!

Excellent service from Caleb!

Great service!

I just reviewed my car status in the Toyota app because a tire sign came on in the car. How is it that I got an oil change and tire rotation yesterday and 3 tires are at 35 PSI and one is 28 PSI? Now I have to put air in my tire or return to the dealer because someone didn't do a complete job. Frustrating and time consuming.