Eric was very friendly, professional, and thorough.
9/17/2025
Ismael C. VERIFIED CUSTOMER
Job well done.thanks paul
9/17/2025
Robert B. VERIFIED CUSTOMER
Car was kept for an extra day but wasn’t even looked at until second day because ‘we got a bit behind’. I told Ian I had videos that show the problem, but he asked me to just email them, then never reached out to find out if I’d sent them when he didn’t get them apparently, and just said he couldn’t reproduce the problem (which I knew would happen as it’s intermittent). When I asked at pickup he just said ‘if you want to try sending them again I could share with Toyota’. It felt like there wasn’t much effort to see the problem at all.
9/17/2025
Kathleen G. VERIFIED CUSTOMER
Happy with the work.
9/17/2025
Garnet W. VERIFIED CUSTOMER
Thank you!
9/17/2025
Sarah O. VERIFIED CUSTOMER
Thanks!
9/17/2025
Robert W. VERIFIED CUSTOMER
Everything was fine with the service, but there was a weird $23 ish charge for shop parts. I don’t remember getting charged this in previous visits — everything just cost a bit more than expected. And I do understand it’s a dealership
9/17/2025
Robert C. VERIFIED CUSTOMER
Fast, efficient service!
9/17/2025
Grace T. VERIFIED CUSTOMER
Yesterday's service was the best in my years of having my Prius serviced by Smart Motors. Waiting period for "annual" services (tire rotation, oil change, etc.) was brief compared to other times. I also appreciated the level of care given to my car and the friendliness and respect given to me.
9/16/2025
Mary M. VERIFIED CUSTOMER
Very thorough. At first I thought it was taking too long. But when they explained to me what they did, I was grateful. Saved me lots of money.
9/16/2025
Diane V. VERIFIED CUSTOMER
Very nice and keeping me in the loop on my my car care. Way to go
9/16/2025
Lynette F. VERIFIED CUSTOMER
Caleb provided me with outstanding customer service
9/16/2025
Jeffrey F. VERIFIED CUSTOMER
Greg was very helpful and listened to my concerns and addressed them in a professional manner. Very satisfied with the service provided.
9/16/2025
Gregory S. VERIFIED CUSTOMER
Jesse is the best! Thank you!
9/16/2025
James T. VERIFIED CUSTOMER
Very happy with the service. Thanks
9/16/2025
Cynthia J. VERIFIED CUSTOMER
NO COMMENTS everything went well
9/16/2025
Tammy M. VERIFIED CUSTOMER
Thank you
9/16/2025
Matthew S. VERIFIED CUSTOMER
My dash cam was not functioning immediately after my service appointment. No one that I spoke to would even consider that it was a result of the appointment. My complaint was dismissed entirely and I had to get into contact with Toyota corporate.