I was charged$155 for my last service in May 2025 (which should have been covered by my Prepaid Maintenance Plan). This time when my husband took my car in for another service. My husband said the guy was very cold and dismissive, lack of care attitude. The guy did not even apologize for the mistake. I am very disappointed with the service.
9/28/2025
Kunwar A. VERIFIED CUSTOMER
Missed topping off all fluids
9/28/2025
Micaela F. VERIFIED CUSTOMER
Positive experience. When Matt said the service would take several hours I was initially concerned but he found me a loaner car so I could continue with my day and not have to wait at the dealership for the whole time. I was really pleased with the whole experience
9/28/2025
Rosemary M. VERIFIED CUSTOMER
No additional comments. Sean is good at what he does.
9/27/2025
Lisa C. VERIFIED CUSTOMER
David provided me with outstanding customer service. He saw me come in and immediately came to see what the issue is as he knew, as my service advisor, I did not have an appointment. It was my tire and he took over from there to make sure I got the service I needed.
David is awesome! He is a caring service advisor who wants the best for his customers. I am so lucky to have him as an advisor!
9/27/2025
Sam Y. VERIFIED CUSTOMER
He was very informative, you need more like this person. Matt Anderson you need a raise.
9/27/2025
Lenore T. VERIFIED CUSTOMER
Caleb was very polite and helpful taking care of my 100K mile services. Thanks for providing the loaner so I could carry on with my busy day.
9/27/2025
Steven K. VERIFIED CUSTOMER
Jose did a great job of explaining what he was doing.
9/27/2025
Ashraf A. VERIFIED CUSTOMER
I came in for an oil change that was listed at $104. When I got my final bill, it was $124.29 with “miscellaneous charges” added on. I wasn’t given a clear explanation for the extra fees. I value good service and transparency, but unexpected charges leave a negative impression. It would be helpful if pricing was explained upfront so customers know exactly what to expect.
9/27/2025
George N. VERIFIED CUSTOMER
Notified by text my car was ready, checked with desk , he said my service person would be in touch with me, after 30 minutes I checked with Jenna? And my completed paper work was in the drawer at desk with my key. I think I waited an extra 30 minutes for no good reason.
9/27/2025
Richard F. VERIFIED CUSTOMER
The staff at Smart Toyota in Madison Wisconsin were great! Glad to have my great car ( that I purchased there) serviced!
9/27/2025
Molly V. VERIFIED CUSTOMER
Didn’t feel any sales pressure and had good customer service- explained things well and answered all my questions.
9/27/2025
Kay A. VERIFIED CUSTOMER
Sent to Mallory
9/27/2025
David N. VERIFIED CUSTOMER
She did a very good job keeping me informed.
9/27/2025
Mary M. VERIFIED CUSTOMER
Vincent Danh was very good. He oversaw his team and saw that they provided excellent and thorough care of my vehicle. He also communicated awesomely during and after the appointment.
Couldn’t have asked for a better experience.
9/27/2025
Gina B. VERIFIED CUSTOMER
Thanks! Hopefully it’s fixed this time!
9/26/2025
Gregory R. VERIFIED CUSTOMER
I was quoted a price when I called to schedule an appointment for an oil change and tire rotation. But when I received the invoice after service, there was an extra $21.55 tacked on for shop supplies. This amounts to a nearly 20% surcharge above the price I was quoted. I absolutely hate it when dealers/repair shops pull this kind of ****. Also, the TPMS worked on 3 of my 4 tires prior to my coming in. After service, none of the TPMS sensors work. I am very unhappy and will not be returning.
9/26/2025
Carol P. VERIFIED CUSTOMER
My experience with Smart Motors and
Service department was fine. No long wait and the wait area is clean, and comfortable.