There were other employees that I found somewhat cold and not very friendly if I’m being honest. I felt like I was annoying them by asking where to go. But Gregorio was an absolute joy to work with. He was so kind, friendly, and helpful. He explained every step of the process thoroughly and was an absolute delight.
10/22/2025
Frances M. VERIFIED CUSTOMER
Gregorio listened well to my needs and concerns. He was clear and transparent on the cost and why. He was able to get me a loaner while my car was being worked on, this is always a plus for me being I don’t live in Madison. Lastly the updates & progress made my experience fast and professional and economical.
10/22/2025
William M. VERIFIED CUSTOMER
Everything was completed with the utmost satisfaction.
10/22/2025
Sarmila P. VERIFIED CUSTOMER
It was an easy fix and services like nothing happened. Tha
10/22/2025
Tom O. VERIFIED CUSTOMER
Would you put $1000 into a 2006 RAV4 for tire pressure sensors if it were your car? I guess I didn’t understand what I was getting.
Stupid me but it will be the last time I bring my car to you.
10/22/2025
Cherri D. VERIFIED CUSTOMER
I appreciate Sean for being honest and just doing a tire rotation when I booked a different unnecessary maintenance. Thank you!!! Other dealers are not that forthcoming and would have done unnecessary work. Thanks again!
10/22/2025
Amy G. VERIFIED CUSTOMER
Justin was my service advisor when I first brought my Corolla Cross in to be looked at in July. There were a ton of issues-both before and after it was fixed. Justin always kept me in the loop and he listened to my concerns. That is why when my check engine light came on I called Justin. I knew he would listen and not dismiss what I was saying.
10/22/2025
John P. VERIFIED CUSTOMER
Tyler was thorough,informative and courteous
10/22/2025
Emily B. VERIFIED CUSTOMER
I appreciate that I went in for an alignment, which they did and went above and beyond by doing a recall that I also had on my vehicle. I wasn’t expecting that, which made my day!
10/22/2025
Tracy S. VERIFIED CUSTOMER
David was very kind and helpful!
10/21/2025
Jack T. VERIFIED CUSTOMER
Felt very satisfying thank you.
10/21/2025
Gary P. VERIFIED CUSTOMER
The changes that have been made to appointments have much improved service time. I'm in and out in no time. The advisor was excellent in showing the condition of the filters/inspection and explaining what would be needed now and in the future.
10/21/2025
Alicia D. VERIFIED CUSTOMER
I came in for an oil change and was told that I should get my tires rotated. Everything was fine with what I came in for but he proceeded to tell me at briefing me on my oil change and tire rotation he told me there was a nail in my tire. Any other place I have been to for my car has told me they need to put on a new tire on without hesitation. This will most likely be my last time getting my car serviced at the dealership.
10/21/2025
Gerald V. VERIFIED CUSTOMER
He was very Caring and concerned in giving me all the information that I needed.
10/21/2025
Mary B. VERIFIED CUSTOMER
Friendly and accommodating
10/21/2025
Tess L. VERIFIED CUSTOMER
Thank you
10/21/2025
Akan U. VERIFIED CUSTOMER
All went well with my visit to Smart motors
10/21/2025
Carl K. VERIFIED CUSTOMER
Team did not go the extra mile to answer questions. Could not make the decision to use 0w25 for cold weather season oil change selection. Defaulted to 5w20 without consulting other peers or listening to suggested recommendation by customer. I inquired about additional work with your team but they would not pursue a quote or assist with issue when seeking help for reviewing muffler or exhaust work pricing. Express team should try to solicit expert repair referrals for larger mechanic work or flag down a colleague to review vehicle topics.
10/21/2025
Barbara R. VERIFIED CUSTOMER
I liked the service & friendly, knowledgeable staff!
Wish though that the waiting room was better in design & smell.