Very friendly and professional! Appreciated the time he spent to review my car care.
9/25/2025
Brandon M. VERIFIED CUSTOMER
Sean was great! He suggested my wipers would improve if I got new OEM Toyota wipers and corrected an issue I’ve had regardless of which brand of wipers I’ve installed in the past. He was helpful but not pushy. Great service!
9/25/2025
Jason O. VERIFIED CUSTOMER
Helpful and quick to respond to my texts. Thanks!
9/24/2025
Charles T. VERIFIED CUSTOMER
As far as the actual service work performed on the vehicle, I have no basis to question that. I am not a service technician. My only concern is with the mileage in/out reported on the September 25 invoice versus the actual mileage. While I have reason to question the explanation provided for the mileage discrepancy, I am not going to pursue this any further
Thank you
9/24/2025
Robert S. VERIFIED CUSTOMER
Your price of $180 for an alignment is to high in respect to a comparative analysis of competition.
9/24/2025
Mary H. VERIFIED CUSTOMER
He was very engaging and gave a complete in explanation of all issues.
9/24/2025
Julio R. VERIFIED CUSTOMER
Gregorio is good customer service
9/24/2025
Juan E. VERIFIED CUSTOMER
Good service
9/24/2025
Steve H. VERIFIED CUSTOMER
I was surprised how quickly you were able to complete the service. Everyone was very helpful and knowledgeable.
9/24/2025
Charles S. VERIFIED CUSTOMER
Our experience with Gregorio Jimenez has been consistently excellent. We have special needs for appointment scheduling and he has assisted and advised us well to make it easy for us to get in for service. Once we arrive, he is most helpful in assisting us and making the experience an easy one for us. His outstanding support enables us to continue using Smart Motors for our vehicle maintenance. Best service rep ever.
9/24/2025
Mary M. VERIFIED CUSTOMER
Wasted 2 hours of my time because u didn’t have a simple bolt in stock. Now I have to make another trip back and spend two more hours of my precious time because someone at Smart doesn’t know how to stock and check before they schedule an appt.
I think when I come back, and maybe u might have the correct part, my visit should be “no charge”.
9/24/2025
Mark K. VERIFIED CUSTOMER
David answered all my questions in a prompt and courteous manner
9/24/2025
Paul J. VERIFIED CUSTOMER
Took care of my concerns
9/24/2025
Christine J. VERIFIED CUSTOMER
Ian was not very friendly. I thought I had selected wait for car and he said the appointment was to leave the car so he would have it dr one by 5. Basically no compromise….He arranged the shuttle which was nice.
9/24/2025
Tim M. VERIFIED CUSTOMER
Everything went smoothly
9/24/2025
Amy G. VERIFIED CUSTOMER
Justin Ganser was fine-he kept me updated regularly about what was going on with my vehicle. I had my Corolla Cross in for an oil leak and it took a month and a half to fix. Aside from part delays some part in my engine was damaged when they put it back together. When I picked it up the skid plate was in the back of my vehicle and not on it (not sure how that was missed). I picked my vehicle up on Sept 17 and returned it on the 18th because there was a puddle of oil underneath. I was told it was residual oil but they would look at it anyway. There was also a weird noise which turned out to be a boot that wasn’t attached properly on the power steering shaft. There was in fact an oil leak from the transfer case because it had been overfilled. I know my vehicle was there for a long time but I feel like some pretty big things were overlooked.
9/24/2025
Merlin P. VERIFIED CUSTOMER
Three days in a row is too much to resolve my problem. We live one hour away! Ordering the wrong part and then giving me the wrong papers from another customer. We have been with Smart Motors for a long time but now am very disappointed and frustrated!
9/24/2025
Sara K. VERIFIED CUSTOMER
People are so nice and polite- I love the positive vibes!
9/24/2025
Jim S. VERIFIED CUSTOMER
Eric was great: he explained everything clearly and did the work quickly. He was very easy to work with.