I was very pleased with Jesse and the prompt service today.
10/23/2025
Suzanne S. VERIFIED CUSTOMER
Excellent service
10/23/2025
Daniel M. VERIFIED CUSTOMER
He was friendly and efficient.
10/23/2025
Richard Z. VERIFIED CUSTOMER
I am very happy about the service Alyssa provided for me and my wife. The hitch looks like new and will work for what we need.
10/23/2025
Lisa F. VERIFIED CUSTOMER
Great communication, all went well
10/23/2025
John B. VERIFIED CUSTOMER
Ian is a consummate professional and I felt fortunate to entrust my visit to his oversight today. You would do well to have other members of the team emulate his example.
10/23/2025
Melinda C. VERIFIED CUSTOMER
He was great! Very clear in his explanations at every stage, especially at the end. So I understand what I need to do next.
10/23/2025
Sally T. VERIFIED CUSTOMER
Everyone there is awesome and do great work!! Also thank u Vincent!
10/23/2025
Joan G. VERIFIED CUSTOMER
I think you are overbooking. I brought my car in at 11:15 and when I returned at 4:15 the car was just being worked on.
10/23/2025
Jane D. VERIFIED CUSTOMER
Great service
10/23/2025
Matthew R. VERIFIED CUSTOMER
Jesse listened well to my concerns about my car, was courteous in his conversations with me & my car was done before the estimated time. A very positive experience!
10/23/2025
Elizabeth B. VERIFIED CUSTOMER
Good communication and customer focus!
10/23/2025
Bette Jo. VERIFIED CUSTOMER
Thank you!
10/23/2025
Fanny A. VERIFIED CUSTOMER
Thank you! ????
10/23/2025
Ethelene W. VERIFIED CUSTOMER
She's great! Kept in touch about the whole process
10/23/2025
Mark C. VERIFIED CUSTOMER
Jesse was great and helpful.
10/23/2025
Bruce K. VERIFIED CUSTOMER
Smart did its job fine. I am very upset with Toyota. I bought the car from Snart in the spring of 2022 and it has 35,000 miles. The bottom and back of the driver’s seat have not fared well. The “tabs” on the bottom of the seat are broken, the upholstery on the side of the bottom has come off, and the fabric on the back of the seat has frayed. All in all this defect is not covered by any warranty and the repair will cost about $1500. My wife and I take good care of the car. We’re both in our 70’s and don’t do anything unusual while driving. We have never in our combined 110 years of driving and owning cars had this kind of car problem. Now we are told Toyota won’t stand by this defect. Not good at all.
10/22/2025
Jeff Z. VERIFIED CUSTOMER
Very up front and good communication
10/22/2025
Brian B. VERIFIED CUSTOMER
Well, I still wish they would pull the car out of the garage like they used to because sometimes it is very crowded in there but it wasn’t a problem this time.