The first time when I bring my car, they told me that insurance covered the part of the they need to fix it. Then I make an Appointment for the call me. Let him know that it’s four Hundred. Something that I need to pay because insurance is not covered and second one. It’s the Customer service ,that girl in the front desk it’s not friendly, it’s sound like she it’s tired of being working on taking calls , ones she hang up my call . I understand that sometimes we have a hard days , but we need to be kind with everyone, no matter how hard it’s our day going.
9/26/2025
Rita Z. VERIFIED CUSTOMER
AMAZING
THANKS!!
9/26/2025
Kirsten D. VERIFIED CUSTOMER
Paul, the person who shuttled me home, and the rest of the staff were phenomenal.
9/26/2025
Delane D. VERIFIED CUSTOMER
Once again, I received the quick and excellent service that I have received for many years.
9/26/2025
Sara G. VERIFIED CUSTOMER
Justin did a great job!
9/26/2025
Peggy H. VERIFIED CUSTOMER
All the people I worked with were kind and helpful. Thanks
9/26/2025
Marie P. VERIFIED CUSTOMER
Paul was excellent and answered every question.
9/26/2025
Sammi F. VERIFIED CUSTOMER
David was awesome and really helpful with my vehicle!
9/26/2025
Brett N. VERIFIED CUSTOMER
Completely satisfied. I had an appointment and got in right away and had my oil change, tires rotated and was sent on my way. I didn’t have to wait for anything.
9/26/2025
Tamala F. VERIFIED CUSTOMER
Very nice being there today and thank you for the free car wash!
9/26/2025
Dean B. VERIFIED CUSTOMER
David was always in contact with me, advising me about the status of my vehicle and the repair that was completed. David is very professional, and speaks to the quality of the employees that you have.
9/25/2025
Lark Z. VERIFIED CUSTOMER
Have now had several excellent experiences with Alyssa and she has provided outstanding service every time. I have a much-loved 2002 Prius — thanks, Toyota! — and Alyssa’s thorough, attentive care keeps it purring. I hope Smart Motors recognizes Alyssa’s exceptional abilities because she is a true asset to your company.
9/25/2025
Christine J. VERIFIED CUSTOMER
Technicians should have acknowledged their mistake of a mislabeled oil change sticker that indicated an oil change due in October 2, 2025. I’m sorry I got mad at their insistence on being right and that I was wrong. I needed the car to be ready for a funeral this weekend and I was very upset.
9/25/2025
Dennis N. VERIFIED CUSTOMER
Very pleasant to work with
9/25/2025
Patrick M. VERIFIED CUSTOMER
Thanks for the great work. The Highlander rides great ! From drop off to communication during and then pick up everything was smooth.
9/25/2025
John D. VERIFIED CUSTOMER
Initially there was an oversight and I was not told that using the shuttle service was one way to work. When my car was not diagnosed Jesse made arrangements for a return ride and a loaner vehicle
9/25/2025
Robert K. VERIFIED CUSTOMER
The service rep was very courteous and professional.
9/25/2025
Judith H. VERIFIED CUSTOMER
Last oil change I had from a local business and they suggested several hundred dollars of work that should be be done. I was interested to hear if if Paul and Toyota mechanics came up with the same recommendations. They did not. I will be back to Toyota for future oil changes. I trust Paul and your company.
9/25/2025
Shari B. VERIFIED CUSTOMER
Vincent is awesome! He clearly knew all the particulars of our service contract with Smart (not always the case). He is well spoken and courteous and professional.