I scheduled a 60,000 mile service online. It was to include services such as changing the spark plugs and other items recommended at 60,000. Once I arrived for my schedule appointment - I was told those would be “additional “ services and would need to be scheduled later in the day… even though I already had an appointment made that listed all the services I was later told was “additional”. It was recorded that I refused the service. I reality smart wasn’t willing to do the services when scheduled. Now I need to make a separate appointment. I’ve been a Smart customer for a long time and this is not the level of service I’m used to
9/23/2025
Laurel B. VERIFIED CUSTOMER
Tyler was the best: friendly, knowledgeable, and convinced me he was utterly trustworthy. He is a keeper.
9/23/2025
Theresa T. VERIFIED CUSTOMER
Eric was very professional and pleasant to talk with about my car. I understood everything he said! Thank you Eric!!
9/23/2025
Ruthie W. VERIFIED CUSTOMER
Thank you for your great service
9/23/2025
Keenan L. VERIFIED CUSTOMER
Thanks for the help Eric!
9/23/2025
Joyce N. VERIFIED CUSTOMER
I appreciate the clear communication.
9/23/2025
Marceilla N. VERIFIED CUSTOMER
She is very professional and informative about the service that I'm getting while I was getting my service done. I would give her 10 out of 10 for her knowledge and professional customer service.
9/23/2025
Rodney M. VERIFIED CUSTOMER
Service was done completely and thoroughly. Communication was excellent with frequent and timely updates.
9/23/2025
Cheryl K. VERIFIED CUSTOMER
My service tech was very helpful.
9/23/2025
Andrew T. VERIFIED CUSTOMER
Great
9/23/2025
Judith N. VERIFIED CUSTOMER
Very good service
9/23/2025
Diane D. VERIFIED CUSTOMER
Service was great. Everyone was so nice.
9/23/2025
Wanda B. VERIFIED CUSTOMER
It was great.
9/21/2025
Julie J. VERIFIED CUSTOMER
Jenna was very friendly and professional.
9/21/2025
Bijay S. VERIFIED CUSTOMER
Costumer service is great. Thank you
9/21/2025
James K. VERIFIED CUSTOMER
Problem is still there.
9/20/2025
Joe D. VERIFIED CUSTOMER
Very helpful and thorough.
I felt he connected with me well.
Good man.
Joseph D.
9/20/2025
Jamie L. VERIFIED CUSTOMER
Eric was polite and thorough. He left my car right by the back door so I didn’t have to walk far, since I have a sprained ankle. It was very much appreciated. We need more people like him in this world.
9/20/2025
Mary Ann. VERIFIED CUSTOMER
All was friendly, smooth and easy
9/20/2025
Marge M. VERIFIED CUSTOMER
Sure! Car promised to be completed in 1 1/2 hrs and right on time!