There was a heated argument with a customer that everyone in the lounge could hear. Not cool. Justin was wonderful to work with.
10/29/2025
Andrew M. VERIFIED CUSTOMER
Appointment scheduled for 10:45. Work started with system check at 11:45.
Finished at 12:45. Why the 1 hour wait when I had an appointment? This is poor dealer service management. Setting up an appointment seems not to mean much.
10/29/2025
Ambrose O. VERIFIED CUSTOMER
So far, I think everything is working fine, although I need to drive it a bit more to be surer.
10/29/2025
Yaqoob G. VERIFIED CUSTOMER
Thank you
10/29/2025
Sara A. VERIFIED CUSTOMER
Employee were very professional. Kept me informed
10/29/2025
Hans D. VERIFIED CUSTOMER
Katie was a great ambassador . Very pleasant young lady!
10/29/2025
Mark Z. VERIFIED CUSTOMER
Thanks!
10/29/2025
David M. VERIFIED CUSTOMER
Good job.
10/29/2025
Peter M. VERIFIED CUSTOMER
Informative…
10/29/2025
Stacey V. VERIFIED CUSTOMER
A reusable shopping bag was removed from my car. Toyota online help/chat is useless. It should not be my responsibility to make phone calls to find missing items from my car
10/29/2025
Bruce B. VERIFIED CUSTOMER
Ian was nice to work with, kept us informed in a timely manner.
10/28/2025
Linda S. VERIFIED CUSTOMER
Thanks
10/28/2025
Scott L. VERIFIED CUSTOMER
Process was smooth and Greg communicated electronically to keep me updated. The appt process 7am appt then anticipated completion as end of day is always frustrating. If I have a 7am appt, why is end of day always the anticipated completion especially when service for my needs is never that long.
10/28/2025
Bethany W. VERIFIED CUSTOMER
Ian was courteous and professional. He explained the process and kept me updated on the progress and informed me of needing to keep my vehicle over the weekend due to issues with the recall. He then offered a loaner behicle and updated me today with completion of the services and the total price for the services. I appreciate his professionalism throughout this process!
10/28/2025
Richard S. VERIFIED CUSTOMER
Thank you Greg! Everyone was great to work with including Jesse Deyo and the check in man and loaner car lady.
10/28/2025
Henry M. VERIFIED CUSTOMER
Mostly satisfied. Didn’t need to hear the griping about how he didn’t want to deal with my third party warranty.
10/28/2025
Peter H. VERIFIED CUSTOMER
Please email the tire specs and warranty when you have a moment.
10/28/2025
John M. VERIFIED CUSTOMER
Ian has always gone on and above with his service. We have been dealing with each other for 7 years now. The reason I don’t want an offer on a trade in is I’m going to reach a half million miles with my current tundra I’m at 330,000 as I type
10/28/2025
Marilyn B. VERIFIED CUSTOMER
The people at Smart Moters are wonderful and did a great job on my car!
Thank you for your service!
10/28/2025
Kenneth U. VERIFIED CUSTOMER
she was very professional, friendly, and informative. she answered all my questions!!