Very timely and competent service, all questions answered
10/8/2025
Steve L. VERIFIED CUSTOMER
Again,be were extremely impressed with the quick service and communication with the team that service our RAV4. Our thanks go out to Smart Toyota and the staff you have assembled.
Steve and EB
10/8/2025
Shen L. VERIFIED CUSTOMER
Yesterday, I went to the Smart Motor Parts Department to buy two light bulbs for my car. The total came to $46 with tax, which seemed quite expensive. I decided to proceed anyway, thinking that the Toyota staff might help replace them for free—as the Parts staff had done so in the past.
However, this time the Parts staff told me I needed to go through the Service Department instead. The Service manager arranged it right away and replaced the bulbs quickly and skillfully. When he finished, he said the cost would be $18 plus a $12.50 labor fee, plus tax.
In the end, replacing two simple bulbs cost nearly $85—much more than expected. Next time, I’ll just buy the bulbs online and replace them myself.
10/8/2025
Donna K. VERIFIED CUSTOMER
Justin was helpful answering all my questions.
10/8/2025
James E. VERIFIED CUSTOMER
Jesse was professional, efficient, and friendly. I was pleased that the service was completed quicker than expected.
10/8/2025
Kristin L. VERIFIED CUSTOMER
Every time I’ve been the wait is incredibly long. I have had things break/ go wrong on multiple occasions. Not worth the money.
10/8/2025
Carolyne K. VERIFIED CUSTOMER
Staff was courteous. Everything was explained thoroughly. Work was done in a timely manner.
10/8/2025
Niko C. VERIFIED CUSTOMER
Katie was very prompt and she explained everything in detail. She made sure I was aware when I needed to come back how my services work with Toyota. She had excellent service and definitely made it comfortable to come back.
10/8/2025
Roderick R. VERIFIED CUSTOMER
Yes I have been completely satisfied with Ian's getting the problem resolved and he does a great job.
10/8/2025
Brian R. VERIFIED CUSTOMER
The appointment system instead of first come, has improved the quality and efficiency of this operation. In and out in a short reasonable amount of time
Staff were all positive and helpful!!
10/8/2025
Joyce A. VERIFIED CUSTOMER
The work was done quickly and efficiently.
10/8/2025
John F. VERIFIED CUSTOMER
The invoice lists a recall, but this was not mentioned to me at all.
10/8/2025
Leonard K. VERIFIED CUSTOMER
The tire which had a nail in it could have been repaired while I was there. Instead they asked me to bring it back. It was a couple minutes to fix it. Asked me to bring it back tomorrow.
I then took it to a garage closer to our home and they fixed it for a smaller amount of money.
10/8/2025
David S. VERIFIED CUSTOMER
Jenna really helped me yesterday--she explained the maintenance history on my vehicle and wrote out for me the next scheduled maintenance items,
this was one of the best maintenance experiences I have had at Smart Toyota. I think Jenna is tops!!
David S
10/7/2025
Surjit S. VERIFIED CUSTOMER
Yes, a Job well done!
10/7/2025
Darlene V. VERIFIED CUSTOMER
Easy in easy out
10/7/2025
Jason M. VERIFIED CUSTOMER
Dave was courteous and efficient.
10/7/2025
Sheri E. VERIFIED CUSTOMER
Paul was great. My issue was when the recording of the inspection came through. The shop noise drowned out parts of what the technician was saying.
10/7/2025
Steven B. VERIFIED CUSTOMER
Very impressed with how little time it took, approx 35 minutes.