No fault of Jenna's:
Had service today on my 2024 sienna at the express. My tires were at 40psi when they came in for service and requested, they stayed at 40psi. Service agent said tires were left at 40 but they were dropped to 35 psi. Now I have to take time out of my day to get them back to 40psi. I am not happy. Smart Toyota service integrity is questionable now; what else did Toyota do or not do even though they said they did? Please follow up with me on how this will get addressed.
11/4/2025
John B. VERIFIED CUSTOMER
Outstanding Service.
11/4/2025
Tom P. VERIFIED CUSTOMER
Eric wsd especially nice thorough and efficient.
11/2/2025
Jason B. VERIFIED CUSTOMER
Very nice and explained everything that would be done. Did the service quickly and answered my questions about my tires.
11/2/2025
Thomas L. VERIFIED CUSTOMER
Highly appreciate for the details Jenna provided.
11/2/2025
Joseph O. VERIFIED CUSTOMER
Jenna Bentzler-killerlain and the manager who was on duty, sadly I can't remember his name went above and beyond to get my tire checked out and repaired.
11/2/2025
Dylan F. VERIFIED CUSTOMER
Fast and took care of the issue!
11/2/2025
Michele B. VERIFIED CUSTOMER
I can’t say enough about Jenna! She is friendly, personable, and respects each of her customers. She makes time to answer questions, no matter how big or small. And she explained any situations in an easy to understand way. She also goes out of her way to make sure that each customer feels they’ve got her full attention and to make sure that she’s taking special care of them. I appreciate that Jenna understands my goals for each visit and helps me obtain them so that my car is kept in good condition and is safe to drive. I literally trust Jena with my life.
11/2/2025
Jonathan J. VERIFIED CUSTOMER
Excellent service
Good people
Thanks
11/1/2025
Mordechai S. VERIFIED CUSTOMER
Quick good service
11/1/2025
M Honora. VERIFIED CUSTOMER
Daniel got me in for service quickly and fixed the issue
I would have one general comment
many of the agents speak very quickly and not distinctly
it is difficult to understand what is being said and it is necessary to
ask to have a repeat. this also makes me feel rushed and pressured
11/1/2025
Patricia C. VERIFIED CUSTOMER
Everything was very efficient!
11/1/2025
Alan H. VERIFIED CUSTOMER
Ally’s was very helpful and pleasant to work with
11/1/2025
Itsik A. VERIFIED CUSTOMER
Simply perfect in every way.
11/1/2025
Mark M. VERIFIED CUSTOMER
Eric was wonderful. Professional and polite.
11/1/2025
Kara D. VERIFIED CUSTOMER
Eric was great! Informational and personal! This was my first time at this Toyota to get my car serviced and will be coming back because of Eric.
11/1/2025
Margaret M. VERIFIED CUSTOMER
Always quality service
11/1/2025
Ann C. VERIFIED CUSTOMER
Easy to work with, gave updates. Great service!
11/1/2025
Randy G. VERIFIED CUSTOMER
Jesse was great to work with.
11/1/2025
Scott M. VERIFIED CUSTOMER
The last two service appointments at Smart Toyota the hood on my vehicle was not latched, causing me to pull over and close the hood. Other than that, completely satisfied with all aspects of the service appointment.