Overall, I was very happy with the service that was done. I was a little disappointed after I checked out, and my car was outside with the hazards going. The windshield wipers were in an upright position. The window was down and it was raining. I thought that was a little odd and did understand why my car was left like that. Other than that, it was good.
10/7/2025
Qingwei Z. VERIFIED CUSTOMER
I was very happy to meet David Killerlain again today. He always helps me solve various vehicle problems. Thank you very much! I wish him a happy service!
10/7/2025
Donald R. VERIFIED CUSTOMER
Had to come today because the maintenance needed wasn’t reset when we were there in early July ????
10/7/2025
Thomas S. VERIFIED CUSTOMER
I have owned five Toyota, but I am a newer customer of Smart. So far, so good…
10/7/2025
David J. VERIFIED CUSTOMER
Great job! We couldn't be happier with our service appointment today.
10/7/2025
Fernando B. VERIFIED CUSTOMER
Nothing
10/6/2025
Doris K. VERIFIED CUSTOMER
My new tires feel larger than the tires they replaced.
10/6/2025
Kyle M. VERIFIED CUSTOMER
Justin was very informative and pleasant to deal with. With a pregnant wife at home we were nervous about timing, but everything worked out perfectly. I would like to thank Justin again for all of his help!
10/5/2025
Kevin H. VERIFIED CUSTOMER
I asked for an oil change, which did not happen. Instead, my tires were rotated, and I was charged. I had also asked for a trans fluid change, but on my work document, it indicated I skipped this recommendation. He doesn't listen too well.
10/4/2025
Carol M. VERIFIED CUSTOMER
Great salesman , he explains everything and does his best to find the best vehicle for the costumer. I have his card and will ask for him when I determine what I want to do regarding a new car.
10/4/2025
Joseph M. VERIFIED CUSTOMER
We appreciate Paul's approach to service.Never any pressure just the facts.
10/4/2025
Angela B. VERIFIED CUSTOMER
Mallory was great!
10/4/2025
Patrick H. VERIFIED CUSTOMER
Great service..Gregorio was very knowledgable and pleasant to work with.
10/4/2025
Ravi S. VERIFIED CUSTOMER
Job well done thank you
10/4/2025
Kevin S. VERIFIED CUSTOMER
Easy to get appt, quick service.
10/4/2025
Kameron Y. VERIFIED CUSTOMER
I was forgotten in the waiting room, until I came to the desk to ask what was going on. It turned what should’ve been a 45 minute appointment into an hour and a half.
10/4/2025
Cary H. VERIFIED CUSTOMER
I had my Highlander serviced about a week and a half ago. I then drove at north for a few days and it made a terrible noise at certain speeds. It turned out that the heat shield was dragging on the ground and on my tires. A friend cut off some of the offending parts. When I brought the car in today, the part that had not been put on the other week was installed. So I’m happy about the work today. And apology was given to me and the service was free. However, I was not happy about the extra noise and worry in trouble that I went through up until that point.
10/4/2025
Itsik A. VERIFIED CUSTOMER
Simply perfect. Excellent customer service, timely courteous and professional.
10/4/2025
Kenneth F. VERIFIED CUSTOMER
I went to have two fluids changed for the 30,000 mile maintenance. Instead, they did a tire rotation. Someone made a big mistake in the maintenance department. When I went to pick up my car, I told him about the mistake and they were able to change the fluids today. This is the second time there was a major screwup with the service department on my vehicles. I am questioning their ability to service vehicles.