Jhon was fantastic and accommodating. Very professional. Thank you
5/20/2024
Troy M. VERIFIED CUSTOMER
It was a good job and I was kept informed and what more can you ask for? Thanks
5/19/2024
Elly J. VERIFIED CUSTOMER
When discussing the hitch to be installed on our vehicle, I asked for a 2 in hitch, a 1.5 in hitch was actually installed.
5/19/2024
Amber R. VERIFIED CUSTOMER
Lorica was great and very welcoming. She explained the recommended procedures well and I am very satisfied with my experience.
5/19/2024
Richard T. VERIFIED CUSTOMER
Excellent job
5/19/2024
Jill E. VERIFIED CUSTOMER
It was frustrating that tires were rotated (and charged for) even though I said I didn't want it done; that brake flushing wasn't done; and that my paperwork couldn't be printed
5/19/2024
Curt B. VERIFIED CUSTOMER
I was charged $30 for an air filter installation and was not informed of any charge for installation. Feel duped and will not return to your dealership again. A routine oil change and an air filter for over $200 is outrageous.
Very disappointed with the Smart dealership.
5/19/2024
Judith H. VERIFIED CUSTOMER
Great customer service! Service on vehicle was quality service.
5/18/2024
Alvaro D. VERIFIED CUSTOMER
Great service!
5/18/2024
James C. VERIFIED CUSTOMER
My service consultant was great!
5/18/2024
Jeffrey T. VERIFIED CUSTOMER
Paul was very informative, detailed, and up-front about turn-around times and costs. He’s a great service manager and will request his guidance in future visits!
5/18/2024
Zane T. VERIFIED CUSTOMER
Very efficient and thorough
5/18/2024
Jessica S. VERIFIED CUSTOMER
Your system issues with my previous purchased package at the end you found it but it took me more time that I thought
5/18/2024
Nilda M. VERIFIED CUSTOMER
Excellent service. Great communication.
5/18/2024
Trevor S. VERIFIED CUSTOMER
Professional, very good to work with - listened to my opinions, overall work was very quick!
5/18/2024
Gerald K. VERIFIED CUSTOMER
I'm very happy with the service provided, but unhappy regarding the cost increase of the Maintenance Service Plan. We own 2 Toyota Camry Hybrids, a 2022 and a 2018 (we've owned Toyotas since 2000). We'd previously purchased a Plan for the 2022. When we last had the 2022 car serviced on May 1, 2024, I discussed a Plan for the 2018 that was priced at $299 and was told I could easily wait and buy at the same price of $299 on the 16th when the 2018 was going to be serviced. When I brought the 2018 in I noticed the price was now $349 and was told no one knew anything about the price increase 15 days ago as it was fixed by Toyota and not Smart Motors and that Smart Motors could do nothing about the fact that I was misled by the person who checked me out. I ultimately paid the $349 for the Plan for the 2018, but I really dislike the "bait and switch" effort by Toyota and Smart Motors.
5/18/2024
Luis R. VERIFIED CUSTOMER
She was amazing. Checked me in quickly and conveniently. Kept in contact throughout the day, and made checkout simple and stress free. I will strictly use her for all of my service appointments going forward.
5/18/2024
Lori P. VERIFIED CUSTOMER
Eric was very friendly & knowledgeable. Everyone there is polite & professional.
5/18/2024
Bethany C. VERIFIED CUSTOMER
Eric was great—no complaints with his service. Only complaint is when they reset my maintenance dashboard they didn’t return it to the previous setting. Not sure how to get it back.
5/18/2024
Mohammed E. VERIFIED CUSTOMER
It was amazing experience with Bryce. I loved his customers service, his knowledge and his respect... thank you