Apparently there were some technical problems with the system being used by the service advisors. We will reschedule our vehicle for a recall item at a later time
10/21/2025
Kimberly S. VERIFIED CUSTOMER
I was there for 2 hours. No one came out to update me on the status of my car. Finally a man came out and said, "you are still here?" "Your car should have been done an hour ago" My appointment was for 3:00pm. I got there at 2:45 and checked in. I didn't leave until 5:00pm. No one went over anything with me. I just left. Not the best service I've had there.
10/20/2025
Shelton T. VERIFIED CUSTOMER
Great service. Thanks
10/20/2025
Celeste D. VERIFIED CUSTOMER
The service I received from your service department are exceptional. I've been a customer of Toyota for quite sometime. From the sales department to the service department,everyone that I had the pleasure to entrust my car have been pleasant,kind, professional, and professional. And friendly.
10/20/2025
Christopher S. VERIFIED CUSTOMER
I accidentally hit the wrong button, everything was good!
10/20/2025
Damodar D. VERIFIED CUSTOMER
Took more than two hours just to change oil with appointment.
10/19/2025
Beatriz C. VERIFIED CUSTOMER
Randy is the best!
10/19/2025
Deborah R. VERIFIED CUSTOMER
Your employees were very kind and helpful!
10/19/2025
David L. VERIFIED CUSTOMER
Excellent service. Especially like the short video from the mechanic. Ryan is great. Either you have facial recognition software or he just happens to remember my name from prior visits to the dep’t.
10/18/2025
Anthony G. VERIFIED CUSTOMER
Polite and professional! 10/10
10/17/2025
Anthony S. VERIFIED CUSTOMER
Services was wonderfully amazing
10/17/2025
Jane H. VERIFIED CUSTOMER
I always ask for Randy as my choice of Service .He is a great associate and provides a great experience when I have my Camry serviced.He is a joy to deal with .and goes above and beyond.
10/17/2025
Amy H. VERIFIED CUSTOMER
I wish you still offered shuttle service
10/16/2025
Michael F. VERIFIED CUSTOMER
All good. Great service and great customer service.
10/16/2025
Ronald W. VERIFIED CUSTOMER
Professional and to the point. Very knowledgeable.
10/16/2025
Andrew B. VERIFIED CUSTOMER
The service department is notch.
10/16/2025
Donald K. VERIFIED CUSTOMER
I wasn't happy with the work performed and had to bring my truck back in for a second visit which was an inconvenience but Lee took care of the issue and got it resolved quickly and ready to travel to Tennessee. Job well done, Lee. Thank you!!
10/15/2025
Karen J. VERIFIED CUSTOMER
I’ve been dealing with Ryan ever since I started coming to Faulkner. He has always been very friendly and professional. He’s always known who I am when I enter the building which makes you feel good.
10/15/2025
Mark W. VERIFIED CUSTOMER
Labor rates are ridiculous. Job took two hours and wS charged $739. Crazy.
10/15/2025
Cassandra L. VERIFIED CUSTOMER
Randy was very knowledgeable and professional throughout the repair process and kept me in the loop. I am a customer for life.