Randy was wonderfully patient with all my questions.As I was so anxious. I very much appreciate him getting my car fixed the same day despite being booked. So I could get home to Philadelphia.
Thank you so much!!!!!!
5/30/2026
Kristin R. VERIFIED CUSTOMER
Service is always excellent!
5/29/2026
Andrew L. VERIFIED CUSTOMER
Lack of communication with customer and lack of communication bc parts dept and service dept was issue as I was told part needed to be ordered but it was ordered prior to service appt. However, the biggest issue was when I went to pay in the cashier did not provide my invoice to me, but told me how much it was and was expecting my payment and when I asked to see the invoice, she told me.
5/29/2026
David G. VERIFIED CUSTOMER
I liked the fast scheduling and service. Also the pleasant waiting room and work space. The coffee machine was great too.
Everyone was friendly.
5/29/2026
Mary G. VERIFIED CUSTOMER
He is always professional and knowledgeable.
5/29/2026
Ronald V. VERIFIED CUSTOMER
Quickly done!????????????
5/29/2026
August S. VERIFIED CUSTOMER
Thank you for clearing my car. A gentleman went out of his way to get my keys to me so I didn’t have to walk too far with a walker. Great service.
5/29/2026
Michael C. VERIFIED CUSTOMER
Randy was an exceptional service advisor and helped me navigate PA rules as I recently moved from VA. Will be requesting his assistance for all future work!
5/28/2026
Kathy G. VERIFIED CUSTOMER
First time bringing my vehicle to Faulkner. Very happy with the service.
Thank you Lee Sprout and team!
5/28/2026
Mukundbhai P. VERIFIED CUSTOMER
Best service quick.
5/28/2026
Jorge N. VERIFIED CUSTOMER
Always amazing customer service.
5/27/2026
John B. VERIFIED CUSTOMER
It turns out that our 2010 Corolla had the 60,000 mile/72 month service last year on 3/10/25, which we forgot about and requested it and paid for it again this year on 5/27/26. No one said anything about it to us, they happily took our money for the same service twice! The records should have been checked.
5/27/2026
Sandra C. VERIFIED CUSTOMER
Service was good although the employees were not very friendly when I picked up my car
5/27/2026
Israel F. VERIFIED CUSTOMER
Excellent people!
5/27/2026
Daniel D. VERIFIED CUSTOMER
I have been driving for 56 years and can tell if a car needs a wheel alignment. Trying to get me to have you do a wheel alignment on my 2 year old car with 15,000 miles was insulting.
5/27/2026
Nick S. VERIFIED CUSTOMER
Ryan is excellent and always takes care of me and I will now continue to request him when I am in for service.
5/27/2026
Jaime B. VERIFIED CUSTOMER
Another great experience at Faulkner!!
5/27/2026
Roger G. VERIFIED CUSTOMER
I will be very happy to complete the survey! The process for today’s check-up for our RAV4 was very smooth, communication was excellent and the staff was very cordial - from the young man (veteran) at the drop off point to the young lady who processed the final paperwork. Also, receiving texts throughout the process was appreciated!
5/26/2026
Jacob S. VERIFIED CUSTOMER
Fantastic business fantastic service. My wife and I tell everyone we can about Faulkner and Faulkner Toyota
5/23/2026
Genevieve B. VERIFIED CUSTOMER
Quick and easy check in/out. Randy is friendly and professional. He is helpful and provided answers to our questions. He provides superb customer service!!