The wait time was much longer than in the past. I was told 1.5 hours. It was 2.5.
7/18/2026
Trisha J. VERIFIED CUSTOMER
Thank you so much for assisting me Thursday morning. I was in Harrisburg, PA for the day for a funeral. When I was getting ready to leave Thursday night to return to MD, my tire was completely flat. AAA can and put the spare on and said I would need a new tire. I contacted Toyota Friday morning and even thought you were short staffed you got me in, installed a new tire and I was on my way home back to NMD. You made a very stressful situation turn out great! Thank you, thank you, thank you!!
7/18/2026
Thomas C. VERIFIED CUSTOMER
The 10,000 maintenance was incredible!
Thanks for the great job everyone did.
My Rav4 looks and drives like it's brand new.
I'll see you at 15K.
7/17/2026
Rex F. VERIFIED CUSTOMER
Service was promoted and corrected the issue.
7/17/2026
Zaylet M. VERIFIED CUSTOMER
Ryan is the best service advisor!!!! Best service all around!
7/17/2026
American Engineers. VERIFIED CUSTOMER
Randy is awesome. Dave made sure to vacuum the car even though the technician didn't remove the format in the plastic on the seat.
7/16/2026
Saundra S. VERIFIED CUSTOMER
Excellent service
7/16/2026
John M. VERIFIED CUSTOMER
Randy is a kind, considerate, articulate, professional person who treats his customers with respect. And he is a good listener and takes excellent care of my Camry’s needs.
7/16/2026
Tamera G. VERIFIED CUSTOMER
I am always pleased with the personal service I receive from Randy and your team.
7/16/2026
Tanya D. VERIFIED CUSTOMER
Kept in close contact until service visit was complete.
7/16/2026
Salah B. VERIFIED CUSTOMER
They refused to fix my car even I have full coverage and also I paid for extended warranty
7/15/2026
Antonitte W. VERIFIED CUSTOMER
Technician left without going over and explaining what he did on my car as a first time customer.
7/15/2026
Carol S. VERIFIED CUSTOMER
Toyota staff has always been there for maintenance on my car and also with great advise. The staff is very professional and with nice personality. Thanks again. I love my Rav
7/14/2026
Jonathan D. VERIFIED CUSTOMER
My service was for 1 pm. When entering the service adv. said the oil change would be completed by 2:30. At 2:30 I spoke with him and he said he would check and get back to me. I received a text at 3:30 pm saying vehicle was finished. Paid the $114.10 for my 2 1/2 hour oil change. When attempting to leave the bay I could not, blocked in by other cars. By the time I found someone it was now a 2 hr 45 min. $114. 10 oil change. I will NOT be returning for an oil change and probably anything else with this type of service! Jonathan D
7/14/2026
Dennis S. VERIFIED CUSTOMER
The only item that not satisfied with was the amount of time I was there. Everything else was great.
7/14/2026
Tami R. VERIFIED CUSTOMER
Your honest and knowledgeable service advisors are why I continue to use Faulkner to service my four cars
7/14/2026
Charlotte M. VERIFIED CUSTOMER
Thank you for going out of your way to get the wheel bearing i needed. It gives me peace of mind to know my car is now safe to drive.
7/14/2026
Beverly R. VERIFIED CUSTOMER
Prompt and professional. Thank you!
7/14/2026
Rup K. VERIFIED CUSTOMER
Yes
7/14/2026
Maxine E. VERIFIED CUSTOMER
Ryan is very kind and treats me with respect every time I am in for service. He will also explain what I had done so I know. Great employee!!