It was an interesting experience. Lee did what he could and I wish he would share more of the details with you. I don’t blame Faulkner for the car issue, but it was unfortunate that it took five visits to prepare. Faulkner provided me with a loaner car, which made it seem less of a hassle. Thank you for asking.
4/29/2026
Phil L. VERIFIED CUSTOMER
Very prompt and courteous service!
4/29/2026
Amy F. VERIFIED CUSTOMER
Always good service...
4/29/2026
Gregory B. VERIFIED CUSTOMER
I was very cautious when bringing the car in because of having a functioning but slightly broken door handle in the driver side door. When I got the car back, the handle was broken more than when I delivered it. I was very cautious and showed one attendant when I pulled in the service bay, when checking in, I explained it to the person checking me in and offered to show them and they waived it off. When I asked Randy about it, he didn’t even deny that it happened, but said “it was already broken so there is nothing I can do because it’s still just a broken handle”
4/29/2026
George H. VERIFIED CUSTOMER
Always treated professionally and courteously. Last visit the concierge attendant discovered an issue missed by the service tech and brought it to the attention of the tech so it could be repaired before leaving. That kind of teamwork was impressive.
4/29/2026
David W. VERIFIED CUSTOMER
J
4/29/2026
David F. VERIFIED CUSTOMER
The service along with the customer care teams were exceptionally helpful today in communicating to me the status of my vehicle, what was needed, what they were doing, and how they could help. Communication between both teams while I was on the phone, was nice to hear. These guys ROCK! Thank you and appreciate what Faulkner Toyota has done,
R/S,
Dave Foran, owner
Phila Steaks & Hoagies
4/29/2026
Marlene D. VERIFIED CUSTOMER
Very helpful and friendly
4/28/2026
William E. VERIFIED CUSTOMER
Thank you for the continued great service.
4/28/2026
Mao F. VERIFIED CUSTOMER
All good
4/28/2026
Betty G. VERIFIED CUSTOMER
Awesome customer service.
4/28/2026
Brent K. VERIFIED CUSTOMER
Great professional service for over 20 years for my 2 Tacomas.
4/27/2026
Joseph H. VERIFIED CUSTOMER
Went smoothly
4/27/2026
David M. VERIFIED CUSTOMER
I only have 30k on my new car but the service has been exceptional and efficient up to this point. THANKS DAVE
4/27/2026
James W. VERIFIED CUSTOMER
Could have used a shuttle service this morning but we made due
4/27/2026
American Engineers. VERIFIED CUSTOMER
Always happy with the surface we get from Randy and his team. We are now part of EFM and had to request to get Faulkner Toyota listed as a preferred vendor. Randy and his team have a lot to do with that.
4/27/2026
James H. VERIFIED CUSTOMER
Yes it would be best to discuss by phone.
4/27/2026
Emily C. VERIFIED CUSTOMER
Everything went well as always.
4/26/2026
Toni B. VERIFIED CUSTOMER
Randy was wonderful! Very polite and help me with my questions. Michelle was very nice also.
4/25/2026
Tasha M. VERIFIED CUSTOMER
Quick service when we brought our truck in for it's inspection and oil change. Thrilled that they ran it through the car wash.