Randy is extremely knowledgeable and I value his opinions. He knew exactly what was involved with a hitch installation which completely stumped the service managers at Rahal and Heritage. To old to care....I call it as I see it! He also knew (as I did) that it was best not to do the transmission flush and just change the oil because of the high miles on the car. First service manager I've talked to who actually knows his stuff! I hope you guys pay him well!
6/18/2026
Michael A. VERIFIED CUSTOMER
I appreciate your attention to my vehicle. The accommodations while waiting for service is top notch. Thx.
Mike
6/18/2026
Brian W. VERIFIED CUSTOMER
Fast, friendly, understanding, complete service in one visit. Videos from tech are awesome. Thank you.
6/18/2026
Christopher A. VERIFIED CUSTOMER
I don't see this as a problem with Lee. At the first state inspection of the new vehicle, the A pillar plastic cover was scratched when the inspection stickers were removed. I didn't complain. At the 10k mile oil change, the oil was overfilled. I didn't complain. I will just do it myself going forward. At this state inspection, the A pillar plastic cover was again scratched when the inspection stickers were scraped off, this time in a different location. This does seem to be a pattern.
6/17/2026
Chris B. VERIFIED CUSTOMER
Randy is always professional and up front about everything.
6/17/2026
Frank G. VERIFIED CUSTOMER
Well, we're still in the process, but Troy is quite competent in taking care of customers.
More two come...
6/17/2026
Elaine Y. VERIFIED CUSTOMER
my only complaint is not being able to reach a real person when trying to schedule an appointment .
6/17/2026
Susan K. VERIFIED CUSTOMER
They forgot to put air in the spare tire, so the tire indicator light is still lit on the dash
6/17/2026
Angela B. VERIFIED CUSTOMER
Good customer service
6/17/2026
Maria M. VERIFIED CUSTOMER
Thank you!
6/17/2026
Rex L. VERIFIED CUSTOMER
Randy Spirler is knowledgeable, professional, and effective. He represents Faulkner Toyota with exceptional dedication.
6/16/2026
Christy L. VERIFIED CUSTOMER
Great, fast service.
6/16/2026
Tyrique S. VERIFIED CUSTOMER
Always nice and always letting us know what is wrong with the car without us having to ask and im very thankful that he cares about my car and willing to do a mid inspection with no charge and im super grateful and im relief that i dont need to worried about any problems.
6/16/2026
Fredrick S. VERIFIED CUSTOMER
Always great service, with clear communications on service items and fast turnaround to completion.
6/16/2026
Lalita W. VERIFIED CUSTOMER
Great team work and leadership!
6/15/2026
Deborah E. VERIFIED CUSTOMER
Unfortunately, this is the first time I’ve ever been dissatisfied with a service being done on my vehicle. I wasn’t even acknowledged when I first got there. Everyone was standing around and we had to get someone’s attention. We were a little early so that we could have something looked at. They said they would take it right back. We were there almost 2 hours just to get the tires rotated. There were no clean precautions such as paper mats put down in my vehicle. I found two rub marks on the back of my vehicle that cannot come off. Needless to say my vehicle is new. Then I asked for a tech to explain to me how to do something with my phone connection to the car and they did it all themselves and didn’t even show me what they did. I will definitely be having my car serviced somewhere else. When checking out the cashier didn’t even look up or acknowledge me in anyway. Customer service is terrible there. Highly disappointed!
6/15/2026
Ayodami I. VERIFIED CUSTOMER
There's so many scratches on my tire rims. The tire rotation caused this from you guys
6/13/2026
Peter T. VERIFIED CUSTOMER
Thanks !!!
6/13/2026
Colene D. VERIFIED CUSTOMER
The 2018 prius prime fob and key was shipped to the dock overnight and programmed within hours. Top notch customer phone skills and in person engagement. No gamesmanship. No sales ego. Definitely customer centered. Randy rocks