The texting report said “additional work NEEDED” but she said it was an extra recommended -not her issue but the software you use for not in person communication. And your sign by cashier says 3% for cash but it is not 3% off the stated price . You just don’t add 3% for service charge for using a credit card . This has been
A big consumer issue; in fact the TK magazine in waiting area has an article on businesses and being up front on charge card payment.
Toyota is a great vehicle but Lewis has lost the personal touch.
1/24/2026
Donn T. VERIFIED CUSTOMER
Excellent service as always!! Thanks Steve!
1/24/2026
Michael S. VERIFIED CUSTOMER
Beth is the best!!
1/24/2026
Timothy R. VERIFIED CUSTOMER
My car inside smelled like a strong chemical, similar to paint thinner, after my oil change. It wasn’t good. Not happy.
1/24/2026
Shirley M. VERIFIED CUSTOMER
Fast and friendly service.
1/24/2026
Keith J. VERIFIED CUSTOMER
Beth was thorough, prompt and courteous.
1/23/2026
Dorene B. VERIFIED CUSTOMER
I drive with my lights on "auto " at all times. Someone turned them off and didn't make me aware of that fact. I only learned that they off from another driver after dark that night. Since I am not in the habit of changing the setting I had to pull off the road and open the door to get the dome light on and make the adjustment.
1/23/2026
Robert B. VERIFIED CUSTOMER
Great fast and professional service. Thank tou.
1/23/2026
Douglas B. VERIFIED CUSTOMER
This last service felt like a bait and switch. We originally brought in our vehicle last week and were told that the van needed a new LED, but it didn’t get ordered. So we were then told to bring it back in when the light arrived and there would be no cost. So we dropped it off on Wednesday and a service tech left voicemail messages with my wife that the van actually needed new wiring, and that they went ahead and fixed it without disclosing the cost of the repair or getting approval for the cost. So it came as a surprise when I received an invoice for $200+ when I wasn’t expecting to pay anything. The root cause should have been investigated first before making the claim that there would be no extra cost. And further, upon discovering the real cause of why the light wasn’t working, this information - with expected repair cost - should have been discussed. This unfortunately makes me question doing business with Lewis Toyota in the future.
1/23/2026
Sharon H. VERIFIED CUSTOMER
I was satisfied with the work that was done, but not the timeliness that it took. It does not good to have an appointment if they don't work on your car after you've brought it in there's definitely improvements to be made.
1/22/2026
Eric B. VERIFIED CUSTOMER
Beth was great, took care of today and made sure there won't be issues in the future.
1/22/2026
Camille J. VERIFIED CUSTOMER
Beth was very clear and approachable when presenting my bill and answering questions I had about upcoming repairs!
1/22/2026
Thomas N. VERIFIED CUSTOMER
Beth Knaup is a trusted. Service manager and great person - she is attentive to her clients needs and goes above and beyond to make them satisfied - Lewis Toyota is lucky to have her on their team . She is honest , knowledgeable and professional in dealing with my service needs - thank you again Lewis Toyota - a great dealership .
1/22/2026
Troy W. VERIFIED CUSTOMER
Great communication through the entire process.
1/22/2026
Cleotha D. VERIFIED CUSTOMER
Always a solid experience. Thanks!!
1/22/2026
Luz A. VERIFIED CUSTOMER
Excellent woork
1/22/2026
Debbie G. VERIFIED CUSTOMER
Thank you!!!
1/21/2026
Sharon D. VERIFIED CUSTOMER
Stick with your quote if possible.
1/21/2026
Larry S. VERIFIED CUSTOMER
Loved Greeting- Loved The Shuttle Service-
Upon Pick Up,
I noticed tires felt Like a Rough Ride all day into Evening
As If Something Is Different
More Like A Wagon
It drove Fine Before I Dropped It - I did read recommendation
For Smaller Tire- so
I will consider