Underriner Honda is a great facility. Friendly and knowledgable staff. Had to get a recall fuel pump replacement done. They told me it would take 4 hours to do. It took an hour and a half!
Ii highly recommend this dealer.
1/23/2025
Alan B. VERIFIED CUSTOMER
Very helpful in my situation.
1/23/2025
Bosch F. VERIFIED CUSTOMER
Cheryl is always a pleasure to work with.
1/23/2025
Carla N. VERIFIED CUSTOMER
Underriner continues to be amazing. Staff is friendly and helpful. Emily was wonderful!
1/23/2025
David M. VERIFIED CUSTOMER
Emily did an outstanding job. After I explained the noise I was hearing Rmily determined right away that I needed a new air filter and she was right!
1/22/2025
Dennis F. VERIFIED CUSTOMER
Everyone was very professional and personable.
1/22/2025
Bobbie M. VERIFIED CUSTOMER
We were extremely satisfied that the service took 4 hours instead of 6.
1/21/2025
Huppert Brothers. VERIFIED CUSTOMER
knowledgeable, friendly,
1/21/2025
Cody K. VERIFIED CUSTOMER
Never was told by staff or tech that battery failed load test. The staff said something after requested a tech because the vehicle wouldn’t start. Staff insisted that it was an alternator but was not a certified tech to say so. Staff was asked when checking vehicle in to replace drivers side wiper but that task was not completed. Made an appointment to have oil change and that was onlything completed that took 2 + hrs to complete. Usually when vehicle is serviced the outside is washed and that was not completed. Service was not good and will be looking at taking vehicle to Bozeman or Helena for future service. This **** as it takes 2 to 3 hrs drive then and money for food and lodge but feel might get better service. When making appointment never could get scheduled by phone had to stop by shop in person. I have bought two vehicles with you place of business and have seen customer service go down hill. Wish the staff well but will be looking at other Hondas for future services. Thank you.
1/21/2025
Judy C. VERIFIED CUSTOMER
I left a message to have your company call and I did not get a call back. Poor customer service. When I had to call again, no apology and she was rude. She asked me what I was bringing the car in for and I said a recall. I was unable to remember both issues and I asked her if she could look in the computer. She acted like I was an imposition. I won’t recommend your dealership/service center to anyone!!!!
1/19/2025
Cheryl W. VERIFIED CUSTOMER
Cheryl is always friendly, professional, and accommodating
1/18/2025
Michael B. VERIFIED CUSTOMER
Thanks .
1/18/2025
Frank L. VERIFIED CUSTOMER
Thank you
1/18/2025
Dorothy Gallager. VERIFIED CUSTOMER
Managed to fit me in and fix all the issues suggested on the dashboard
Thanks,
Dot
1/16/2025
Julie S. VERIFIED CUSTOMER
Was told there was a key fob available to be programmed for vehicle. Vehicle was there 24 hours and no key fob. Every time o called to check on progress of service was told ‘it’s almost ready - not quite.’ Was not informed there was no key fob available and nothing was done for vehicle until I went to pick it up. Very poor unreliable information - service. Not impressed at all.
1/16/2025
John Z. VERIFIED CUSTOMER
I had an appointment for a factory recall. Not only did the service department fix the factory recall, but also did complete check of my Passport. Fluids, filters and tire pressure plus others were all checked and or topped off. I really appreciate this extra effort.
Thank you
1/16/2025
Ron P. VERIFIED CUSTOMER
For yellow or red checkmarks on inspection, add specific note to support it. e.g. Don’t know what fluids drove a yellow check mark.
1/15/2025
Mike I. VERIFIED CUSTOMER
Emily and my technician were outstanding. Solved all issues with my Ridgeline. Thank you!
1/15/2025
Ralph F. VERIFIED CUSTOMER
Treated me fairly with charges. Thought we needed new spark plugs but inspection showed plugs still good. Minimal labor charge and parts charge (gasket) was waived. Very pleased.