Cheryl was very courteous and helpful. Thank you so much for the assistance today.
12/31/2024
Warren B. VERIFIED CUSTOMER
Cheryl was very helpful!
12/31/2024
Wayne K. VERIFIED CUSTOMER
It took 3 hours to have the tires changed which was kind of long, but the professionalism of the staff was very good. It was just a longer wait than expected.
12/31/2024
Sterling R. VERIFIED CUSTOMER
Upon arrival I waited about five minutes before I was even spoken to. The lady that helped me was on the phone but at least six others walked by and no one spoke to me.
There was an oil service and two recall items. They estimated four hours to complete and after six hours, almost the end of the day I’d heard nothing so I called and was told to come any time.
12/29/2024
Melody R. VERIFIED CUSTOMER
Cheryl was absolutely wonderful to work with and very understanding. I appreciate her so much, and could tell she genuinely cares about her customers.
The main frustration was that we paid for a new battery without the battery being the actual issue. That left us with little confidence in your shop's diagnostics process, and now we need to take my vehicle to a different shop to start the process over.
12/29/2024
Nick P. VERIFIED CUSTOMER
Appreciate all the help to get our pilot running again and all the transparency through the process.
12/28/2024
Regina G. VERIFIED CUSTOMER
I had a scheduled appointment at 9:00 for a recall issue. I checked in at 8:55. I received a text stating that my vehicle check in was complete. I was told the service would take 3 hrs. I tried calling the service center around 1:00 no one answered, finally was able to leave a message. I texted the service center at 1:30 asking for an update. They responded about an hour later stating the service team hoped to be done in the next few hours. I finally got my vehicle at 3:45.
12/28/2024
Shandi R. VERIFIED CUSTOMER
Cheryl Trotter was very kind and very helpful she seemed to be the only one working, two girls looked up at me when I walked in but did not wait on me. Once Cheryl was done with her client she then helped me. Even though I had an apt there was know where to pull up or park waited atleast mins before I was waited on! Once my car was pulled in it went smooth from there. Cheryl Trotter was very kind and very thorough and appreciated her customer service.
12/28/2024
Nancy O. VERIFIED CUSTOMER
The service team went above and beyond to get my car out by the end of the day! Thank you so much.
12/28/2024
Tonya B. VERIFIED CUSTOMER
Excellent staff and Excellent service.
12/27/2024
Vern S. VERIFIED CUSTOMER
Excellent personal service by your customer service dept .
12/26/2024
David M. VERIFIED CUSTOMER
I appreciate her making a price adjustment for the battery after our third try at fixing the pilot.
12/25/2024
Margaret K. VERIFIED CUSTOMER
Fast and great service.
12/25/2024
Katharine A. VERIFIED CUSTOMER
Cheryl made it really easy and quick to get my oil changed. She provided excellent customer service. Thank you
12/25/2024
Lauren C. VERIFIED CUSTOMER
Cheryl is awesome. So communicative and servant-hearted. Love getting work done on my car. ;)
12/24/2024
Gail W. VERIFIED CUSTOMER
Great service!
12/24/2024
Ronald H. VERIFIED CUSTOMER
Great work on replacing the fuel pump
In a very prompt fashion.
12/23/2024
Waverly J. VERIFIED CUSTOMER
It is in my opinion that Cheryl Trotter is a asset for Honda Underriner. Great customer service.
12/23/2024
Joan W. VERIFIED CUSTOMER
Thank you for the efficiency in taking care of my car!