Underriner Honda Auto Repair Service

Cheryl was lovely to work with

Crew did a good job

Emily is great. was pleased with the whole experience.

Horrible service experience

When I arrived I said hello to the service person and she said hi and then kept working on her computer for about five minutes without otherwise acknowledging me. I almost asked her if I should go to another counter, but I waited. She eventually asked me why I was there and I told her for a routine service. She looked me up in the schedule, asked me for my keys and said something like I will get it going and walked off. I wasn’t sure if I should wait there or not and eventually went and waited in the waiting room. I wasn’t given any indication of how long it would tar. She eventually came over to me and asked if I wanted all of the standard routine maintenance, including new Brake fluid and rear differential fluid. I said sure. After about 2 hours, I looked outside and my car was parked out in the lot. I approached her and asked if my car was ready and she said oh yes, I was taking time off work to get this done and thought she should’ve come to find me when it was ready after leaving the shop, After leaving with a $440 bill, I looked up how often the brake fluid and the rear differential fluid should be replaced and it is at 30,000 miles. My car has 24,000 miles on it and it will take me almost another year to get to 30,000. I was frankly very annoyed that Honda recommended I do it now when it wasn’t really necessary. My oil change was also about $50 more than I would pay at Masterlube even with a 10% discount. I had hoped to continue my service at Honda but I think I will be returning to my normal mechanic going forward.

I appreciated the courtesy van dropping me off & picking me up so I could leave my car for four hours while it was worked on

Great attitude and service

None

Great job by a professional!

Fast and very efficient. I was completely satisfied. It’s hard to find service like you have your dealership. Thank you Ron Ford

Cheryl treated me like family. My car was done within the allotted time.

Told me on the phone the total was going to be 151.00 and checked my wife..199.50.

Emily was efficient, professional and kind.

I didn’t have an appointment but they got me in quickly. Fixed the problem and didn’t charge for the service.

I truly believe that underriner has the best service department of any other dealership in town , thank you

What a fantastic team in the service department! Cheryl was super friendly and helpful! The manager Scott was top notch and genuinely cared about my issue. The technician Dom went above and beyond to handle my issue. The entire team over there deserve raises and promotions! Appreciate all their hard work!

Cheryl took care of me quickly and with a smile on her face.

Emily kept me informed and was very nice with every interaction. Her good humor and sweet attitude made what could have been a frustrating time into a good experience.

We will finish what is left of our warranty and will do know more business with you. I was unhappy with problem with tires the vary first night so bought the car and I ended up buy new tires and other problems

Excellent service, cooperation,, and precise understanding.