Marqus did a fine job as a service manager. He kept me informed about the status of my car. Unfortunately my concerns couldn't be completed due to parts needing to be backordered, but that isn't Marqus' fault. Hopefully, when the parts arrive, they can be installed immediately and I won't have to wait 2 weeks before the work is completed.
7/3/2025
John R. VERIFIED CUSTOMER
**** called me the 1st day my car was in your shop. I was unable to answer his call, but called back 3 times soon after. No one answered in the service department and I was unable to leave a voicemail and the message said it was unable to receive anymore messages. I called 4 times on Monday with the same result. My wife brought me to the dealership and I finally talked to **** in person and told him that I was unable to contact him or leave a message. Nor did he attempt to contact me on Monday. He apologized and said he was very OCD about customer service and would make sure I stayed informed. The car wasn’t ready, because he did not have my approval to proceed with fixing the AC. Well, he hadn’t bothered trying to get my approval on Monday. I called on Tuesday to see if it was ready, since **** again had failed to reach out to me. The only reason why I got through to the service department was telling a salesperson about my experience and he put me through to the service manager. The service manager didn’t pick up, but I did talk to someone else and they checked and said my car was ready. At this point I would not give a favorable review for ****’s customer service. 1 out of 5 stars seems appropriate.
7/3/2025
Elsa P. VERIFIED CUSTOMER
Marqus was kind and level headed and a pleasure to work with. I highly esteem his work ethic and follow through.
7/3/2025
Kellie F. VERIFIED CUSTOMER
**** was very kind and seemed like an honest guy. We are fully satisfied with our service.
7/3/2025
Adam K. VERIFIED CUSTOMER
Always a pleasure dealing with the service department when I need an oil change. It’s always a smooth process and the staff are so friendly.
7/2/2025
Mary M. VERIFIED CUSTOMER
Excellent service, very friendly and efficient
7/1/2025
David P. VERIFIED CUSTOMER
I just didn’t expect the expense of a cabin filter, but otherwise was very satisfied.
7/1/2025
Ali V. VERIFIED CUSTOMER
Great customer service
6/30/2025
Ed S. VERIFIED CUSTOMER
Happy with the service provided. Everyone was pleasant to talk too. So very happy my AC is working again.
6/29/2025
Ray R. VERIFIED CUSTOMER
I believe they did good ?I needed to know what psi in tires where and what psi is in them now
6/28/2025
Linda G. VERIFIED CUSTOMER
Friendly, courteous service!
6/28/2025
Larry A. VERIFIED CUSTOMER
My only minor complaint concerns the way tire psi is checked there. You check the tires when they are warm after being driven across town to the dealership, and make adjustments to the tire pressure at that time. But then the next morning after the tires have cooled down, all four tires are 2-3 lbs under recommended psi.
6/27/2025
Not-Provided (. VERIFIED CUSTOMER
Very personable
6/27/2025
Cyinthia H. VERIFIED CUSTOMER
Underriner’s are always so busy it is hard to get in for maintenance
My CRV runs perfectly and the service department is always efficient and great to work with
6/27/2025
Cody K. VERIFIED CUSTOMER
I asked about a warranty and was advised it didn’t cover the trans to talk to Scott who called and called Honda who said it was and was going to send a inspector to do a work up and get it approved if so
6/25/2025
Mary B. VERIFIED CUSTOMER
**** Jones was very kind and helpful. He also took time to answer my many questions.
6/25/2025
Faye D. VERIFIED CUSTOMER
Quick, efficient service. Friendly people.
6/25/2025
Kathleen H. VERIFIED CUSTOMER
Excellent servic3
6/24/2025
Lynn Z. VERIFIED CUSTOMER
The two problems I brought the 2016 Pilot in for remain.
6/23/2025
David O. VERIFIED CUSTOMER
The service we received on our Honda was excellent. They are always courteous and very knowledgeable.They loaned us a car so we could attend our Dr. appointment.