The service was good. Truck was not washed afterwards though.
5/31/2025
David B. VERIFIED CUSTOMER
Very satisfied!
5/30/2025
Vern S. VERIFIED CUSTOMER
My appointment was set for 10 AM and I parked my car inside the service entrance at 10AM. I sat in the waiting area until 11:24 AM. When I checked on the status of my repairs, my car was still sitting at the same location where I initially parked it. Then I was told that I should leave the car for the day and a courtesy car would drop me off wherever I needed to be. Why did I need an appointment if there was a need to have my car for the full day until a tech could work on it. My auto is a 2025 Honda CRV. It is under warranty. Problem is with navigation system. Was told that there is no software update available. They did a reset which took 5 minutes and that was it. My time is valuable and totally dissatisfied with the services. More to say if someone wants to call me for clarification.
5/29/2025
Deborah H. VERIFIED CUSTOMER
Yes and no. Yes for your honesty about the stripped bolts on the pan. You could have never told us and we wouldn’t have known the difference. The other part is that someone managed to strip the bolts. That is just a mistake by a tech. I would like to say I have never done that, but that’s why I own a tap and die set. So at the end of the day; all the rest of the service was a 10-and thanks for the honesty. ????
5/29/2025
Bob R. VERIFIED CUSTOMER
The service was excellent and the lube tech came out to explain what additional services I will need for the next visit. Thank you Treven
5/29/2025
Bob B. VERIFIED CUSTOMER
We bought a new pilot
5/29/2025
James J. VERIFIED CUSTOMER
Excellent service with a strong knowledge of the vehicle,2023 Honda Ridgeline.
5/24/2025
Nancy M. VERIFIED CUSTOMER
Very helpful and caring service manager,
5/24/2025
Sonni S. VERIFIED CUSTOMER
They helped me with my question about any open recalls.
5/24/2025
Joan F. VERIFIED CUSTOMER
Na
5/24/2025
Teri S. VERIFIED CUSTOMER
After having the recommended maintenance that you are mechanic recommended, my car is running worse than when I took it in. Correct the issue and I’ll be happy.
5/23/2025
Cara S. VERIFIED CUSTOMER
I understand that yiu are going through some service policy changes and getting things worked out —. I arrived at 10:30 for what was normally an appointment that normally in the past took 1:45- 2 hrs max —- I might was driving out around 1:30-1:40 —. This appt was the routine for just a fluid change snd tire balance. Also the wrong invoice was attached to my bill —I noticed that the incorrect credit card # was listed! I called about this and the Setvice Rep, Emily said it was corrected and to tear up the invoice that was attached to my work order! —. I will call
My credit card company ti make sure the correct amt was billed to my a/c—- I hope you can get your service staff back to its normal smooth service. I love my Honda!
5/22/2025
Brent M. VERIFIED CUSTOMER
The Underriner service department is very efficient.
I would expect nothing less from a Honda dealership.
Having said that, why does everyone expect praise for doing their job well?
To me, that is the expectation.
5/22/2025
Sadie S. VERIFIED CUSTOMER
Thank you and aho.
5/22/2025
Marilyn P. VERIFIED CUSTOMER
Emily was wonderful! She was informative and courteous. I would ask for her again when I come in.. She gets a 10!
5/22/2025
Catherine P. VERIFIED CUSTOMER
I enjoy talking with Emily person to person and not just as a customer.
5/22/2025
John T. VERIFIED CUSTOMER
The work done on my vehicle appears to have done well . This gives me confidence to have my servicing done at Underriner Honda. I have been given very good advice about my vehicles needs. Never been sold services I could wait to do later. And when it has been necessary, it was stressed to do the servicing soon/now. Honda knows there product.