I called to have a specific repair done an oil change and a diagnostic test I am on vacation and my son was late for work picking up because none of the repairs were done just the oil and he knew I’d be upset
4/10/2025
Doug P. VERIFIED CUSTOMER
Great job!
4/10/2025
John S. VERIFIED CUSTOMER
Service completed as scheduled. Very competently and professionally. Great communication and updates as service progressed.
4/9/2025
Marcia B. VERIFIED CUSTOMER
It was a quick, easy and costly fix and I am thankful for that. When I drove it home today I felt like it was a brand new car - with 190,000 miles on it. Appreciated the courtesy car so very much as I had to catch a ride into town and struggled trying to get out to the dealership.
One hint: when the customer lives out of town, communication is very important.
Thank you, Underriner!
4/9/2025
Richard Z. VERIFIED CUSTOMER
I am going on an extended road trip and I checked my oil and saw it was dirty and thought it would be a good idea to get it changed before we left. Knowing I didn't have an appointment, I took a chance and called to see about getting it changed before our trip. A very nice lady answered and said to come in in the morning and we will work you in and they did! They also did an all point inspection! This is why we like Underriner Honda. We bought 2 cars from them last year and 3 more in years past. You have always treated us good and we tell all our friends about you guys! Thanks for everything and we will always recommend your service and sales department. Ric and Laura Zimmerman.
4/9/2025
Arlene F. VERIFIED CUSTOMER
My thanks again to Emily for her great client service.
4/9/2025
Patricia L. VERIFIED CUSTOMER
Disregard the response about the appraisal
4/9/2025
Susan H. VERIFIED CUSTOMER
Work was done on time.
They also washed my car.
Satisfied.
4/9/2025
Dustin D. VERIFIED CUSTOMER
Everything was not fixed that was discussed while making the appointment.
4/8/2025
Clyde M. VERIFIED CUSTOMER
I was very impressed. They got the service work done even sooner than they said they would, or very courteous and very knowledgeable. Thank you very much.
4/6/2025
Stephanie B. VERIFIED CUSTOMER
Emily was super kind and professional. She answered all my questions and explained everything thoroughly.
4/6/2025
Scott A. VERIFIED CUSTOMER
I had expressed that did not have time today for recall work on seat sensor. Also asked service advisor to install windshield wipers and it was not done.
Two hours for an oil change and service was a bit long. Awaiting information on passenger door not closing consistently.
4/5/2025
Janet S. VERIFIED CUSTOMER
We liked the texted message with photos, video, and explanation of the recommended repairs and charges. We appreciate the transparency.
4/5/2025
Jan W. VERIFIED CUSTOMER
The glovebox was left laying on the floor of the passenger side and I was in a hurry and had to wait to get my car after arriving so I called and left a message. No one has returned my call
4/5/2025
Romee M. VERIFIED CUSTOMER
Emily was great. Personable and engaging. She listened to the issues and all seem to be addressed.
4/4/2025
Kimmie J. VERIFIED CUSTOMER
Your customer service is excellent!
4/4/2025
Karen H. VERIFIED CUSTOMER
The staff took care of me right away. I was explained about items that needed to be taken care of besides the scheduled service and my options. I was kept up to date on my service.
4/4/2025
Mary W. VERIFIED CUSTOMER
Emily was very helpful and explained the process to me. I also appreciate that the service was covered by Underriner. Thank you