I was hesitant to come back to Underriner Honda’s service department after two poor experiences with a single service tech. I was pleasantly surprised with ****. Wonderful service and will be back to see him again!
7/22/2025
Ann R. VERIFIED CUSTOMER
**** answered my questions and kept in contact with me throughout the day.
7/19/2025
Gayle T. VERIFIED CUSTOMER
I talked with two service people about a rattle in the back seat of my car and asked them to check it and fix it. They did not do that.And when asked about it had no reply.
7/18/2025
Rhonda A. VERIFIED CUSTOMER
My experience was very good. Kept me informed and friendly staff. My vehicle was done in the time frame I was quoted.
7/18/2025
Shirlee P. VERIFIED CUSTOMER
Outstanding service from knowledgeable technicians.
7/18/2025
Ben J. VERIFIED CUSTOMER
Nobody answers the phone when I call. I've called no less than a dozen times and maybe 25% of the time someone picks up. The Tech tried to deny warranty coverage on a defective body panel by suggesting my wife ran over a rock or curb, despite ZERO evidence of damage. I've been waiting on parts for several weeks. Was supposed to get a call to schedule follow-up service when parts arrived. That never happened. I had to call again, only to learn that the parts had been sitting there for a week! Who knows how long I would be waiting if I hadn't called again.
7/18/2025
Valerie R. VERIFIED CUSTOMER
Professional & great service.
7/17/2025
Stephanie T. VERIFIED CUSTOMER
CJ was very nice & gave confidence that to your work is solid.
Great person to have on your team.
7/17/2025
Norma Lynn. VERIFIED CUSTOMER
I had scheduled just an oil change, they asked if I wanted my tires rotated, I asked if they had time, they said absolutely. Fast, friendly service, they went over the whole inspection. He walked me to my car took the paper floor mat and the plastic cover off the seat. Thanked me for trusting them with my car.
7/17/2025
Patrick L. VERIFIED CUSTOMER
Marquis was professional and helpful we would not go anywhere else
7/17/2025
Nancy L. VERIFIED CUSTOMER
I asked for a tire rotation but only received acknowledgment of a tire inspection. Otherwise I was happy with the service
7/17/2025
Debra H. VERIFIED CUSTOMER
He was very considerate and professional.
Addressed all my problems and the service had a very minimal wait time.
Great service!
7/16/2025
Megan W. VERIFIED CUSTOMER
**** went above and beyond, showing real care and compassion through the repair process
7/16/2025
Barbara S. VERIFIED CUSTOMER
Thank you for prompt service
7/16/2025
Nina G. VERIFIED CUSTOMER
I was not completely satisfied at first. But after visiting with Marqus, he answered my questions and concerns.
It seemed he was in a bit of a rush, trying to inform me of everything but then missed a couple things. I feel he just needs to take a breath, slow down a bit to relay all the information needed.
7/16/2025
William W. VERIFIED CUSTOMER
I resent being pressured to provide unqualified satisfaction with the service department. The pressure interferes with my relationship with the local dealership and decreases my enjoyment of the maintenance experience.
7/16/2025
Melissa C. VERIFIED CUSTOMER
Well done
7/15/2025
Adela A. VERIFIED CUSTOMER
Marqus was polite and professional and helpful. He was diligent about communicating with me while my car was at Underriner and proactively scheduled a future appointment for me so I could avoid a long wait should I need another appointment.
I was unhappy that the warranty that I purchased when I bought my car at Underriner was not honored.
7/15/2025
Keith S. VERIFIED CUSTOMER
I was pleased with the turnaround time. Thanks again.
7/15/2025
Daniel E. VERIFIED CUSTOMER
My scheduled 2 p.m. oil change took 2 hours. I was expecting 30 to 45 minutes with a scheduled appointment but 2 hours. No explanation why the oil change took this long. Scheduled accordingly for oil changes. Thanks