CJ was very nice & gave confidence that to your work is solid.
Great person to have on your team.
7/17/2025
Norma Lynn. VERIFIED CUSTOMER
I had scheduled just an oil change, they asked if I wanted my tires rotated, I asked if they had time, they said absolutely. Fast, friendly service, they went over the whole inspection. He walked me to my car took the paper floor mat and the plastic cover off the seat. Thanked me for trusting them with my car.
7/17/2025
Patrick L. VERIFIED CUSTOMER
Marquis was professional and helpful we would not go anywhere else
7/17/2025
Nancy L. VERIFIED CUSTOMER
I asked for a tire rotation but only received acknowledgment of a tire inspection. Otherwise I was happy with the service
7/17/2025
Debra H. VERIFIED CUSTOMER
He was very considerate and professional.
Addressed all my problems and the service had a very minimal wait time.
Great service!
7/16/2025
Megan W. VERIFIED CUSTOMER
**** went above and beyond, showing real care and compassion through the repair process
7/16/2025
Barbara S. VERIFIED CUSTOMER
Thank you for prompt service
7/16/2025
Nina G. VERIFIED CUSTOMER
I was not completely satisfied at first. But after visiting with Marqus, he answered my questions and concerns.
It seemed he was in a bit of a rush, trying to inform me of everything but then missed a couple things. I feel he just needs to take a breath, slow down a bit to relay all the information needed.
7/16/2025
William W. VERIFIED CUSTOMER
I resent being pressured to provide unqualified satisfaction with the service department. The pressure interferes with my relationship with the local dealership and decreases my enjoyment of the maintenance experience.
7/16/2025
Melissa C. VERIFIED CUSTOMER
Well done
7/15/2025
Adela A. VERIFIED CUSTOMER
Marqus was polite and professional and helpful. He was diligent about communicating with me while my car was at Underriner and proactively scheduled a future appointment for me so I could avoid a long wait should I need another appointment.
I was unhappy that the warranty that I purchased when I bought my car at Underriner was not honored.
7/15/2025
Keith S. VERIFIED CUSTOMER
I was pleased with the turnaround time. Thanks again.
7/15/2025
Daniel E. VERIFIED CUSTOMER
My scheduled 2 p.m. oil change took 2 hours. I was expecting 30 to 45 minutes with a scheduled appointment but 2 hours. No explanation why the oil change took this long. Scheduled accordingly for oil changes. Thanks
7/15/2025
Candi N. VERIFIED CUSTOMER
I dropped my car off for a B 12 service and came to pick up my car and was told that they rotated and balanced my tires and were charging me for it. Thank goodness that Marqus was there and helped us and remove those charges. I find it very unethical that your service team would say that we needed that done considering we had just bought those tires 4 weeks prior at Discount tire and they were already balanced. There should be no scamming of customers and that is what your crew tried to do to make more money. I will be very leary taking my car there for more maintenance and will keep a close eye on charges that are not warranted or even discussed which is also what happened. There was no discussion of rotating and balancing tires. I’m very disappointed in your team. I’m very thankful to Marqus and the work he did to investigate and have the charges removed. He is a wonderful addition to your service team.
7/15/2025
Kristi O. VERIFIED CUSTOMER
Excellent customer service.
7/12/2025
Josh W. VERIFIED CUSTOMER
**** answered all my questions in a way I could understand.