I waited for an hour before any updates on my car. I was told my service was not 100% necessary and they pulled my car around and out of the shop without consulting me first. I told them I still wanted the service done and it took another hour. I was told it was going to be 1-1.5hrs total and it took two hours for an oil change. Overall, a bit disappointed on the staffs assumptions and lack of communication through the process.
7/26/2025
Michael J. VERIFIED CUSTOMER
**** was one of the best service guys we have had in a long time
7/26/2025
Susan K. VERIFIED CUSTOMER
He did a good job!
7/25/2025
Kelly E. VERIFIED CUSTOMER
None. Service was great, timely and efficient. Thank you
7/25/2025
Brittany E. VERIFIED CUSTOMER
Had a great experience
7/25/2025
Ted K. VERIFIED CUSTOMER
Print is too tiny for me to read. Marcus was great
7/25/2025
Jeanne Sanderso. VERIFIED CUSTOMER
Amazing! Competent and courteous. I was impressed when I came to get my car he called me by name. Everything ready. Loved to find the car washed and interior clean. Very nice experience.
7/24/2025
Jolane J. VERIFIED CUSTOMER
**** was great. Excellent communication with us. Definitely keep him around.
7/24/2025
Margaret S. VERIFIED CUSTOMER
Although Marqus was very busy he answered all my questions courteously. He did his best to get my car serviced promptly. Thank you
7/24/2025
Tammy R. VERIFIED CUSTOMER
**** was by far the best service person I've ever had. So polite and accommodating. I felt very valued and heard. He's a keeper!
7/24/2025
Adela A. VERIFIED CUSTOMER
I was satisfied with the service I received.
I would appreciate NOT getting a survey every time I set foot in the dealership.
7/23/2025
Martin H. VERIFIED CUSTOMER
**** Jones is very caring and compassionate
and definitely wants the best for the customers.
7/23/2025
Chester S. VERIFIED CUSTOMER
Service was great. Waiting nearly 2 hr from my appointment time, however, was far too long to wait
7/23/2025
Haley S. VERIFIED CUSTOMER
I was hesitant to come back to Underriner Honda’s service department after two poor experiences with a single service tech. I was pleasantly surprised with ****. Wonderful service and will be back to see him again!
7/22/2025
Ann R. VERIFIED CUSTOMER
**** answered my questions and kept in contact with me throughout the day.
7/19/2025
Gayle T. VERIFIED CUSTOMER
I talked with two service people about a rattle in the back seat of my car and asked them to check it and fix it. They did not do that.And when asked about it had no reply.
7/18/2025
Rhonda A. VERIFIED CUSTOMER
My experience was very good. Kept me informed and friendly staff. My vehicle was done in the time frame I was quoted.
7/18/2025
Shirlee P. VERIFIED CUSTOMER
Outstanding service from knowledgeable technicians.
7/18/2025
Ben J. VERIFIED CUSTOMER
Nobody answers the phone when I call. I've called no less than a dozen times and maybe 25% of the time someone picks up. The Tech tried to deny warranty coverage on a defective body panel by suggesting my wife ran over a rock or curb, despite ZERO evidence of damage. I've been waiting on parts for several weeks. Was supposed to get a call to schedule follow-up service when parts arrived. That never happened. I had to call again, only to learn that the parts had been sitting there for a week! Who knows how long I would be waiting if I hadn't called again.