Underriner Honda Auto Repair Service

I had a scheduled appointment at 9:30 to have my oil changed. I arrived at 9:26 and joined the line for the service center. There was a woman in front of me. They processed her check-in and then attended to me. After checking me in, I found myself waiting for an hour and a half, with my car sitting there with the hazard lights on, having not moved since I checked in. The woman who was ahead of me at checkout began chatting with me in the waiting area. She had a 10 o'clock appointment but was assigned my 9:30 slot. By this time, I had been waiting for nearly 2 hours with no progress on my vehicle. I inquired about when my car would be serviced, given my 9:30 appointment. They informed me that the lady in front of me was currently being attended to and that they would get to me next. I then asked how long that would take, and they replied it would be 2 hours. So, is it now taking 4 hours to change the oil in a car? I had other commitments, so I asked what could be done to expedite my service. They responded that they would change the oil, but that would be all; they wouldn't perform any checks on the car, change filters, or top off fluids—nothing at all. At this point, I decided to leave because it seemed that appointment times held no significance, and I would be waiting for 4 hours. They completed the oil change in 20 minutes and brought my car up. I checked to ensure it was full and then departed. I have leased 5 Hondas and have only owned Hondas, and I have never encountered an issue like this before. Why schedule appointments if they are not going to be honored? Why would you prioritize someone else's car over the person with the scheduled appointment that was scheduled to take place 30 minutes before? They told the gal with the car ahead of mine “no one is here, so we will get you in”. I was there, right behind her in the line waiting to be checked in, 4 minutes before my scheduled appointment time. Additionally, it does not take 2 hours to change the oil. My father has worked on cars my entire life, and I have witnessed it firsthand. There is no justification for what transpired today. I will not return. My lease ends in 6 months, and while I will be getting another Honda, you will not be receiving my business.

We appreciate you serving us in between other scheduled appointments, thank you!

Was a little bumby road but the issue got resolved and I am happy

Mr. Leal was very helpful, kind and efficient and the tech. was also good!!

Marquis was great. He was very efficient in going over what services I was getting, then upon pickup was good to go over each service. Marcus is very personable and knowledgeable for a young service writer!

It was a job well done! Marcus and the Service team delivered A1 service and I am completely satisfied with my Honda.

**** was absolutely amazing. He went above and beyond to help me with my vehicle and its service like this that will keep me buying Hondas in the future just so I can work with people like him that I trust.

They did a great job. ????Thanks again. ????

No charge ☺️

Ok

Marqus was very cordial and handled a difficult (me) customer very well. He is an excellent employee and should be given recognition for such.

Thanks for the great service even tho you were crazy busy!!

Professing knowledgeable

**** was amazing!!!

The personnel that I engaged with at Honda during my recall visit, we’re totally professional. I was completely pleased with the service.

Great service

The person who checked our 2024 Honda (we bought from you) was not completely honest with us.. But the car got good service.. HOW MANY TEXTS DO YOU HAVE TO SENS OUT!!! I got 13 total!

For the first time in several years, the multi inspection did not include a brake check. Not sure the logic, seems like you’ve lessened your commitment to safety.

**** got me in straight away, and a service that was originally predicted to take three hours, took only 70 minutes. What a relief to have my car for the rest of the day and not have to worry about retrieving it later. **** was personable, knowledgeable, and accurate regarding his timeline. Great experience.

Excellent customer service! Big change from the last visit to service department here. This time I was welcomed right away and treated with respect and courtesy.