I dropped my car off for a B 12 service and came to pick up my car and was told that they rotated and balanced my tires and were charging me for it. Thank goodness that Marqus was there and helped us and remove those charges. I find it very unethical that your service team would say that we needed that done considering we had just bought those tires 4 weeks prior at Discount tire and they were already balanced. There should be no scamming of customers and that is what your crew tried to do to make more money. I will be very leary taking my car there for more maintenance and will keep a close eye on charges that are not warranted or even discussed which is also what happened. There was no discussion of rotating and balancing tires. I’m very disappointed in your team. I’m very thankful to Marqus and the work he did to investigate and have the charges removed. He is a wonderful addition to your service team.
7/15/2025
Kristi O. VERIFIED CUSTOMER
Excellent customer service.
7/12/2025
Josh W. VERIFIED CUSTOMER
**** answered all my questions in a way I could understand.
7/12/2025
Deanne R. VERIFIED CUSTOMER
I loved the car wash part. Thank you ????
7/11/2025
Gerry B. VERIFIED CUSTOMER
My name is Gerry
7/11/2025
Wiley B. VERIFIED CUSTOMER
Great people.
7/11/2025
Carol D. VERIFIED CUSTOMER
I appreciated the personable, efficient service!
7/11/2025
Molly G. VERIFIED CUSTOMER
He was the most upbeat, professional, and "with it" person I have ever dealt with in our 9 years of coming to this service department.
7/11/2025
Ronald M. VERIFIED CUSTOMER
He started off a little shaky just because I could tell he was new. However, he recovered like a pro and I really don’t have nothing bad to say about him because we all have to start somewhere. We all have to learn… Awesome job.
7/10/2025
Scott O. VERIFIED CUSTOMER
Great. Thanks
7/10/2025
Scott E. VERIFIED CUSTOMER
Thank you!
7/9/2025
John H. VERIFIED CUSTOMER
You lost my appointment so I had to wait 2 hours. I needed the idle checked and you didn't have "time" to do that.
7/9/2025
Kristine M. VERIFIED CUSTOMER
.
7/9/2025
William F. VERIFIED CUSTOMER
Scott the service customer person is so kind and very helpful! Hope the mechanic did a good job and fixed the problem!!
7/9/2025
Marliene T. VERIFIED CUSTOMER
Great service
7/8/2025
Sue G. VERIFIED CUSTOMER
**** was very good
7/8/2025
Lisa E. VERIFIED CUSTOMER
He was on top of things and very sweet
7/7/2025
Lonyta K. VERIFIED CUSTOMER
Everyone was very friendly and helpfulI will always come back where I know the service I get is trustworthy!
7/4/2025
Neil J. VERIFIED CUSTOMER
**** was knowledgeable and friendly.
7/4/2025
Theresa H. VERIFIED CUSTOMER
Very nice staff and great service. Thank you for taking such good care of me