Underriner Honda Auto Repair Service

Kyle was very informative. I appreciated his professionalism and good nature.

Service rep was great????

Thanks!

Thank you

Kyle did an awesome job, very friendly, knowledgeable and a pleasure to work with.

Cheryl is GREAT! I have always had exceptional service. Perhaps hire more technicians??!

I was lost on how to get my car back in order . Cheryl was very helpful and I’m so glade I can trust in her and all of you. I hope car stays ok ! I love my old baby ! She is the best ! Thank you all for your fast help today ! Laura

Great service, thanks!

We appreciate the polite and timely service. They always get things done right.

Very very professional.

Kyle was great he got us worked. We didn’t have an appointment. He explained things very well and saw to it that our car had the attention it needed.

Kyle was outstanding in managing our service experience. He was timely with great communication regarding our vehicle and status updates. He was knowledge about the issue and patient with our questions. We really appreciated that. Thanks for a good, productive service. Lefebvres

Awesome people and great environment!

Kyle was very pleasant to work with. I also appreciated not being subjected to any high pressure sales tactics.

I had commented in the past that your service advisors didn't ever mention any coupons or deals going on. One guy even seemed bothered that I had found one on your website Today I came in with a coupon from your website and Kyle found one better. That is true customer service. I will definitely recommend your service department to others.

Kyle was awesome to work with!

Brought vehicle in to swap snow tires and balance. I was told vehicle was ready and asked about balancing- it hadn’t been done. I was also told everything was fine with my vehicle. They took it back again and did the balancing this time. The service tech came back and said oh you have tire damage. I asked why that was missed the first time and she said she wasn’t sure and it would be nearly $400 to replace the tire. + $170 for an alignment. I said I didn’t have time for that today and I was told we’ll just don’t hit any curbs with the tire. I drove the vehicle back to Red Lodge - 60 miles. I stopped at two different tire shops in town independently. They pointed out fresh marks on the rim, and they suspected that the tire was damaged in the shop. The second place I stopped told me I shouldn’t be driving on that vehicle and they stopped and put my spare tire on immediately. Both places couldn’t believe I was told it was ok to drive on.They looked up what a tire would cost and their amount came to $232. They said they would check to see if it needed an alignment after the new tire, but didn’t feel like there was really any need for one. I am fairly confident all my tires were in good shape when I came to Underriner today and I strongly do feel that my tire was damaged in your shop. This is my second poor experience, and I will no longer be doing business with Underriner. If I need specific Honda work - I will travel to Bozeman.

Cheryl was professional and courteous.

Very satisfied with Kyle and his job performance. You are very lucky to have him.

Will be back ! I am happy for the trust in Kyle ! Thank you !