Cheryl was fantastic! However, it is nearly impossible to reach the service department at Underriner Honda by phone. The frustration of trying to contact the service department to schedule my appointment has me seriously reconsidering my purchase and continued loyalty to Underriner
3/23/2024
Alan R. VERIFIED CUSTOMER
Good job.
3/22/2024
Alyson M. VERIFIED CUSTOMER
Ever since I have brought my vehicles here for service they’ve always been washed. My truck was not washed yesterday.
Historically if there are service discounts, the service person applies those to my bill automatically they were not yesterday. Apparently I have to get online and figure out what discounts or coupons are available and request those. That seems like a little bit of a gotcha
3/22/2024
Daniel E. VERIFIED CUSTOMER
Thanks for the great service...
3/22/2024
Lexi T. VERIFIED CUSTOMER
Thank you Scott for all your help.
3/22/2024
Al L. VERIFIED CUSTOMER
I already commented but the tech left grease smears all over the interior of my car. Really disappointed with such a mess.
3/22/2024
Alec G. VERIFIED CUSTOMER
Cheryl was fast, helpful, and fit me in the schedule same day with no appointment or problems. Couldn’t be happier with the service provided.
3/21/2024
Lisa N. VERIFIED CUSTOMER
I was told that the warranty work could not be done and that we needed a $1200 srs module repair because the light was on. We had had an auxiliary plug short fixed over the previous weekend. Our SRS light was not reset at the dealership, that we are aware of, and it’s now off…likely due to the repair to the auxiliary plug in the electrical system. We now need to reschedule the warranty repair to the airbag system.
3/21/2024
Keith N. VERIFIED CUSTOMER
It was nice that they had a car for me so I get some shopping done when I was up there . Why my car was getting serviced. It was greatly appreciated.
3/20/2024
James S. VERIFIED CUSTOMER
Coming from out of town to have our Honda serviced, we appreciate them taking us in before our appointment time and completing the service well before our expectations. The video review of was very helpful to us. Although we spent much more than we anticipated due to other maintenance issues which were called to our attention, we appreciate the thoroughness of their review. Thank you.
3/20/2024
Cynthia L. VERIFIED CUSTOMER
Cheryl is fantastic. She was very helpful and answered all my questions about the services I inquired about. Thanks again Cheryl.
3/20/2024
Christine R. VERIFIED CUSTOMER
It’s frustrating to sit and wait for 2 hours only to find out it’s the wrong part. A part which I had to pay for in advance. I waited a week for the part as it is. Now Ii have to wait another 4 days and pray the right part comes !! I have a long drive to Arizona with the glovebox hanging open banging into the passengers knees!! I don’t think I should wait and do it down in Arizona!!! I don’t have time when I am trying to move in a new house! I don’t think it’s fair to have to wait and try to find a Honda in Tucson how many weeks after paying for the part and waiting weeks for it in Billings MT. I feel it should be there Friday as promised and get a discount on the labor at the least!! 2 hours when I could’ve been packing!! How does it take 2 hours to figure out it’s the wrong part?! My car is a Honda civic. I bought the car from this Honda dealership. I trusted they’d know which part I need for a glove box latch!! I’m on limited time due to moving in less than a week. I’d expect better from Honda.
3/20/2024
Richard C. VERIFIED CUSTOMER
Cheryl did a great job and so did the tech. Problem solved. No more beep from a software notice update and if it happens again I will know what to do!
3/19/2024
Beth D. VERIFIED CUSTOMER
I called to ask why they didn’t rotate the tires when they did the alignment. The lady told me the next time I’m in town call and they will rotate the tires. I can do that. I live in Columbus.
Over all I think the service was good!!
Thanks!
3/19/2024
Mary R. VERIFIED CUSTOMER
I am impressed with Cheryl’s knowledge and great customer service.
3/19/2024
Amber M. VERIFIED CUSTOMER
Vehicle was serviced Tuesday had to take it back because of mirror issue that was replaced then found out it needed a cabin filter and engine filter replaced. These should have been replaced at Tuesday service. Had to wait a long time as well. We travel a long distance to come to your service and it wasn’t good. I will say Jonathan was very good though.
3/17/2024
Fred P. VERIFIED CUSTOMER
Friendly service. It appears you need more technicians ????
3/17/2024
Doreen S. VERIFIED CUSTOMER
Great Service department!!
3/17/2024
Jeff Y. VERIFIED CUSTOMER
Cheryl is a class act! Her professionalism was/is much appreciated!!
3/16/2024
Douglas C. VERIFIED CUSTOMER
Jonathan was very professional and satisfied all my need. He’s definitely an asset to your dealership.