Underriner Honda Auto Repair Service

Awesome ????????

I’ve always trusted Underiener Honda, but lately you guys have really Upped your game ! Scott and Chery are a great team and they get done what and when they say will happen; Done I’m completely satisfied with my experience today at you facility. Thank you so kindly !!

Always bring my Honda to Honda dealership for service. Trust them to take care of us and our vehicle.

Cheryl was very friendly and professional. She helped me navigate the new interactive texting system including the video from the technician. And, it is always a treat to get back a clean car.

Had hard time getting service to answer took two days calling.got a bit disturbed but once I was there it was quick and very nice.you have all new people.ive been going to you nearly 5 years this was the first time I couldn't get to service to make appointment.ive always been happy with your people and service.i do hope answering the phone can improve.got to them but just ring and rang.all inall I'm happy .thx

The service was A-1+ like always

Cheryl was lovely through the while process. She remembered my work schedule, and stayed late to make sure I got a loaner while my car was being worked on. Kept me up to date, and made sure I was taken care of. Cheryl made the repair process with my Honda less stressful.

I just had an oil change and today my car is leaking oil. I will contact the service dept. My car has never leaked anything. Thank you

Cheryl was prompt and very professional. Her kindness was greatly appreciated. I was also served by Lauren & Mitch (?). I tried multiple times to make an appointment for a service today. I was never able to get through on the phone. Once transferred, the phone just rang.. waited at least twenty rings… this happened twice. I also attempted to schedule through the chat system on the website-to no avail. So, I finally just decided to turn up. Mitch & Lauren said they would make it happen & Cheryl and the service team followed through! I am extremely grateful!!! Also, Lauren organized Don with the courtesy shuttle to take me & my mom to Costco so we could do our shopping at the same time. Thank you Honda service team for this exceptional experience & your commitment to the Underriner Team.

What impressed me the most was the service manager kept me updated throughout the two days on the progress on the maintenance items. Great Job. Thank you.

Appreciate being able to bring my vehicle in to our local Honda dealership for recall. Thank you.

My car was left dirty in an hew places after the service. There were dirty fingerprints all over the new side view mirrors that were installed. The inside driver’s side window, the inside of the driver’s side windshield, and the dash/steering wheel areas were dirty as if some type of spray got on them. I just don’t think the technician cared about washing his hands before touching the mirrors, or about getting whatever liquid that was used sprayed on my car then not wiping it off. Also, I am perplexed about the mechanism that was hanging down by wires that the tech said “fell out” from under the dash. I checked into it and the piece that was supposed to increase gas mileage was plugged into a receptical that was directly under the steering wheel. The whole thing is gone, so that must be what was hanging down by the wires. I am checking with the dealership where I bought the car after this Easter weekend to see what they think. Also, when I called to make my appointment the man I talked to said that the recalled part should take care of problems I’ve had with my stereo system sometimes not having any audio. That problem has continued and I get messages saying such on the screen. I don’t think the technician even checked that. I’m just not very pleased with the service received this time and may just drive further to Casper for service from now on.

Yes great place

Cheryl was super and especially helpful with a decision about a decision to replace the battery in my 2018 Honda CRV.

Scott was great to work with!

Thank you for everything you did. Cheryl was fantastic! She was pleasant to deal with and didn't make me feel pressured. I appreciated how she dealt with me.

Good job

Got it home. Worked once couldn’t get it to work again. It was a 300 mile drive to drive there and back

Except for making an appointment. He called and nobody answered the phone and it took a half day and then when we brought it in it wasn’t scheduled.

Cheryl did everything she could to help me fix my car. She was kind, knowledgeable, and professional. I appreciate all she did to make it right!!