Underriner Honda Auto Repair Service

Marques Leal assisted me provided excellent customer service.

I came to your service area with a battery problem. My car would not start after sitting 2-3 days and I’d have to jump start it. I took it to my mechanic here in Dillon and he advised me on a test that could be done. He showed me how something was drawing power from the battery. I requested a parasitic draw test and it was done at your service area. They found nothing and said it was nothing. I requested they do it again. Mr **** obliged, with the same results. I took the receipt and my car and left. After looking on the receipt, I found 4 discrepancies…. Wrong color, wrong year of my vehicle, wrong mileage, and wrong VIN number. I took my car back and asked for everyt hin g be done over as it obviously wasn’t my car. The service man was upset and said the mistakes were a software issue and that it happened often. He got impatient with me and said they would retest but it takes 4 hours. I said to do it. Lo and behold, I had a battery problem like I had said the day I took it in (Friday, Oct 24) and they had the car until Tuesday (Oct 28). The problem was with the colder temps and the battery. I was very disappointed to be treated like an old gray haired lady who didn’t know what I was talking about. Unless it’s an emergency, I will not be back to Underriner Honda!! And, I suggest you “fix” your software.

**** was very knowledgeable and friendly. And made it an enjoyable experience.

**** is the best!!! He is a joy to work with.

All good!

My service guy was awesome, Marcus was his name. I really need those additional services completed ASAP.please contact me when you are able.

5 stars

Very happy with service

I greatly appreciated the speed at which the service advisor worked, and the efforts made to remedy the defect in the automobile. Very pleased with the service and look forward to the next one

Was a good experience no problems at all

Marqus was very professional and took very good care of me throughout the process.

Make it easier to see in the old system as they are recommending services that have already been performed at earlier visits

Very friendly and professional ,

**** was extremely courteous and helpful!

My service was done quickly he even walked me out to my car And made sure the service message was turned out

Thank you Scott, Ed and crew!!!

Excellent service

It was a great experience

Marqus very professional, efficient, kind and accurate with his service quote. A plus service.

You stood behind your work and provided superior service. THANKS!!