This was a horrible experience. Never got called about my car until the following day. Had to come down on Saturday to pick it up and no one could find it took almost half an hour. Never got an explanation yet on what the engine lite was on for. I asked what code was it and was told they did know and would have to look it up. That they should have some answers for me when I picked up. That never happen. The service Department look miss managed and in chaos and one employee even complained to me about how bad it was
12/19/2023
Bruce B. VERIFIED CUSTOMER
Thanks for your pleasant personal. Cheryl and Jonathan were both very helpful.
12/16/2023
Inger C. VERIFIED CUSTOMER
I was expecting a wash job with the purchase of a battery plus the service job.
That was a very pricey battery!
12/15/2023
Linda N. VERIFIED CUSTOMER
I always get great service at Underriner. Much appreciated.
12/15/2023
Robert W. VERIFIED CUSTOMER
Job well done
12/15/2023
James G. VERIFIED CUSTOMER
She kept me apprised on the time needed to do the service and was very courteous. I’ll be back!
12/14/2023
Mark L. VERIFIED CUSTOMER
No follow up contact. I had to wait over an hour to get a shuttle ride and then had wait over an hour again to get a shuttle ride back. Nobody called with diagnoses to give quote and get permission to repair. But I appreciate that they worked me in and got it repaired today. Thanks.
12/13/2023
Margaret R. VERIFIED CUSTOMER
2 hours for an oil change
12/12/2023
Pamela D. VERIFIED CUSTOMER
I was very pleased the mechanics thoroughly tested my car to confirm there was no issue with over heating.
12/12/2023
Amber O. VERIFIED CUSTOMER
Excellent service
12/9/2023
Angela H. VERIFIED CUSTOMER
Cheryl was amazing! However, to have a 2:00 appointment that takes 1.5 hours for an oil change, tire rotation and putting a new air and cabin air filter in is bananas, normally I’m in and out in 30-45 minutes. Then to get back in my car and everything from my glove box on my front seat still was a tiny bit annoying…and only because it was $165. If I’m paying $165 I expect everything to be as it was in my car when I hop back in. Again, Cheryl is absolutely amazing and so friendly
12/9/2023
Jeffrey T. VERIFIED CUSTOMER
I dropped my car off at 7:30 a.m. to have an oil change, tire rotation, and a dash rattle looked at. Oil change was done by 8:30. No communication since then. Called around 1 and was told the dash rattle had been heard, but source not found. Said I needed the vehicle back. Got there @ 2 and was told the tech had just started to address the rattle when I called. Also, no tire rotation had been done. Looked at the mileage in and out on work order and it was the same mileage. Pretty sure the car sat there for 4-5 hours with no work being performed and that nobody had actually performed any work to address the dash rattle.
12/8/2023
Debbie J. VERIFIED CUSTOMER
They took to long and I can still here that noise
12/8/2023
Aaron I. VERIFIED CUSTOMER
My truck was outside and appeared all ready to go, but I waited 25 minutes after I noticed it, and had to go to the counter in order to get checked out instead of the tech coming to me and letting me know it was done
12/8/2023
Priccilla A. VERIFIED CUSTOMER
Communication was great. Service was good!
Both the Service consultant and the technician both shared their findings!
Steve and Priscilla Allison.
12/8/2023
Arlene C. VERIFIED CUSTOMER
Checkin was a breeze
12/7/2023
Donna G. VERIFIED CUSTOMER
Great Customer Service, as usual!
Thank you!
12/7/2023
Teressa L. VERIFIED CUSTOMER
I have only had pleasant dealing with your service department.. thank you.
12/7/2023
Daniel P. VERIFIED CUSTOMER
Thank you for your good service
12/7/2023
James M. VERIFIED CUSTOMER
I understand accidents happen during an oil change and forgetting to put the cap back on the engine oil access happens. I’m happy that the team cleaned the mess after I brought the my car back in. The team did offer an apology. I’m a little surprised that the team didn’t take customer service a bit further and say something like “we sure appreciate you getting up early and driving back here so we can clean up our mistake. You may have even had to rearrange your work schedule and take time off. How can we earn your trust back?”