Bonnie did a great job. I had a couple of extra questions and she helped get answers for me.
10/16/2024
Cheryl E. VERIFIED CUSTOMER
Great service and I bought a new car from you today.
10/16/2024
Catherine S. VERIFIED CUSTOMER
Very courteous staff. The job was done beautifully and my car was returned Very clean!
10/16/2024
Danelle R. VERIFIED CUSTOMER
Excellent service ????
10/16/2024
Stephen S. VERIFIED CUSTOMER
Always great service
10/15/2024
Vicki S. VERIFIED CUSTOMER
I’m happy to discuss my experience with management.
10/15/2024
Loren S. VERIFIED CUSTOMER
When I originally brought my car in to check a check engine light in July the service department forgot to order the parts to fix my problem. So when I went back in September they finally ordered the parts and then I had to call 3 weeks later to make an appointment to get the work done. I had to wait another week to get scheduled in for the work and when that was completed my door locks wouldn’t work right. This the second not so great experience with the service department.
10/14/2024
Anthony T. VERIFIED CUSTOMER
I was so happy with the service I went over to sales and bought another car
10/14/2024
Eddie C. VERIFIED CUSTOMER
????
10/13/2024
Mike G. VERIFIED CUSTOMER
She was great, very helpful.
10/13/2024
John F. VERIFIED CUSTOMER
I made an appointment a week in advance to have my Jetta’s skid resecured after discovering that three bolts were missing. After waiting 2.5 hours, I was informed the repairs couldn’t be completed because only one bolt was in stock and that I will have to return after the other two had been special ordered and received.
10/12/2024
Susan I. VERIFIED CUSTOMER
Thank you.
10/12/2024
Larissa C. VERIFIED CUSTOMER
We weren’t told the car was finished. I texted the number asking for an ETA and never received a response. We tried calling and were placed on hold for several minutes without an answer so we just went in hoping that it was finished. I would have loved better communication about time.
10/12/2024
Judith D. VERIFIED CUSTOMER
The only communication I had with Shelby were computer generated. I did speak to Heather twice but the best was Bonnie at the desk. She is awesome! I g gf ad called your switchboard several times tryingbto take to someone at service desk and finally got Heather. Bay question was were they running late as I was trying to finish charging at the nisssn dealership across the street. I was told they were on time so I quit charging and came over- then my car sat for 30 minutes. I had a long drive back to Livingston and it would have been better for me to keep charging for 10-15 minutes. I don’t like traveling at night and got back to Livingston just before dark with jyst enough charge but without some anxiety.
10/12/2024
Wendtland (. VERIFIED CUSTOMER
The folks at Underriner always treat me very well.
10/11/2024
Leslie B. VERIFIED CUSTOMER
The correct part wasn't ordered. I wasn't charged for the visit and the correct part was ordered. It's not a huge deal but it did cut into my day. Everyone is friendly.
10/10/2024
Bruce K. VERIFIED CUSTOMER
Shelby kept me up to date on progress of service.
10/10/2024
Charles L. VERIFIED CUSTOMER
Since I described the part on the vehicle that was broken, I would expect that part to be available to fix the vehicle when I arrived after a two hour drive. The appointment was set up several weeks in advance.
10/9/2024
Sharon W. VERIFIED CUSTOMER
I’m a very happy customer, I love it here and the service is excellent!
10/9/2024
Melissa O. VERIFIED CUSTOMER
I was told by the gal that you guys could fix my car yet here you are sending me to Audi Bozeman