Bonnie was so sweet and helpful. Thank you so much for taking care of me and my panicking. Really appreciate everything she’s done :)
9/22/2024
Catherine Y. VERIFIED CUSTOMER
Aside from Bonnie’s assistance, I didn’t enjoy the attitude by Erv, the courtesy van driver. He was extremely curt and abrasive on a phone call and when I got into the vehicle. Luckily, I know how to deal with difficult people, I didn’t take offense, and I made an effort to warm him up during our drive. My experience within the dealership was great, but the driver didn’t convey the kind of professionalism or courtesy one would expect from the dealership. Just a heads up.
9/21/2024
Liz H. VERIFIED CUSTOMER
Bonne was very knowledgeable and wonderful to work with!
9/21/2024
Russell K. VERIFIED CUSTOMER
U bet
9/21/2024
Alexis C. VERIFIED CUSTOMER
The staff is so kind but I was never told when my car was finished and had to call in order to find that out.
9/21/2024
Tyler B. VERIFIED CUSTOMER
Thanks Bonnie!
9/21/2024
Sharessa D. VERIFIED CUSTOMER
I would like general management to contact me about the lack of customer service resolution. Thank you!
9/21/2024
Robin M. VERIFIED CUSTOMER
Misinformation. Made appt to have part placed. Had a phone conversation about what part. Walked in and made appt. Brought car in and was called to say they will order part and need to make another appt . Was also told it was under warranty. When picking up car was told not under warranty. I live in Laurel so getting a ride back and forth is not easy.maybe the team just weren't on their game. It happens but it was inconvenient.
9/19/2024
Bonnie A. VERIFIED CUSTOMER
The entire service staff has excellent customer service skills. They are friendly and helpful, polite and kind. I always feel rather like the Queen of England from arriving to leaving — and my vehicle runs like a top. They always make my day. Thank you. The owner is fortunate to have them in his employ.
9/19/2024
Ilene W. VERIFIED CUSTOMER
Michael was great
9/19/2024
Dan L. VERIFIED CUSTOMER
The communication could've been better. I understand parts were delayed.
I found hard to find status or understand who i was leaving a voicemail for. I found it difficult to find right department to pay my repair bill.
That said, all interaction was courteous and appreciated Blake Underriner involvement. Delivering my car to Livingston was great above and beyond service that made it right.
Thanks.
9/19/2024
Joetta J. VERIFIED CUSTOMER
Everyone there was very helpful and so nice to deal with. Michael did a great job for us and we are liking our car and all the added features our VW didn’t have. I feel like we got a fair deal.
9/18/2024
James H. VERIFIED CUSTOMER
it wasn't bonnie
9/18/2024
James T. VERIFIED CUSTOMER
Bonnie was amazing today. I feel like she went above and beyond my expectations!
9/18/2024
Rhonda S. VERIFIED CUSTOMER
I was completely satisfied with your prompt service, and bringing to my attention that there were 2 more recall notices that I was unaware of.I was completely satisfied. Thank you!
9/18/2024
Justin W. VERIFIED CUSTOMER
A big thanks to these guys! They are personable and knowledgeable, with great service! Answered all my questions and fixed all my problems. They weren’t pushy about selling me recommended services like most service centers (although I will be back to get all of my future work done here). They even washed my car, and didn’t tell me they were going to or charge me for it, I was greatly surprised and impressed. They also charged me less than what they quoted me because it took less time than they thought!
10/10 would bring any VW, Volvo, or Hyundai here!