Big shout-out to Jackson Stading for being smart, proactive, and inviting me ahead of schedule to make sure everything was completed in one visit! His efficient approach saved time for both me and the technician, and his humility really made this VW dealership shine. Couldn’t have asked for a better experience—thank you, Jackson!
9/10/2024
Leah C. VERIFIED CUSTOMER
I was able to get in the schedule the next day, when I arrived early, they took my car right away to be assessed. The service was thorough and prompt done on time.
9/8/2024
Alvin H. VERIFIED CUSTOMER
Service representative was very helpful and polite. Overall great service experience
9/8/2024
Brittany M. VERIFIED CUSTOMER
Joshua kept me up to date on the status of my vehicle service as well as being knowledgeable and friendly.
9/8/2024
Carolyn C. VERIFIED CUSTOMER
Very helpful and prompt
9/8/2024
George J. VERIFIED CUSTOMER
M.Kruger, Ben and the service guy were all super helpful and amazing. We will be back.
9/8/2024
Brian S. VERIFIED CUSTOMER
Our phone calls were never answered. The car was supposed to be ready by three but we didn’t leave the dealership until 4:50 pm. We were told it would be a 20 minute wait, however, no one updated us about what was happening. 40 minutes later, we went to the service desk and found that our vehicle had been ready for some time, but no one checked on it to see until we asked. When we were paying the bill, we were charged $110 more than what was actually due. Come on, Underriner! You are so much better than this!!!
9/7/2024
John K. VERIFIED CUSTOMER
It was a little longer wait then what I was hoping for but it was quicker then quoted, we were definitely satisfied as a whole. Thank you John
9/6/2024
Sandra B. VERIFIED CUSTOMER
Jackson do an excellent job
9/6/2024
Pam S. VERIFIED CUSTOMER
He was very friendly, attentive, and forthcoming about a question I had!
He is a keeper!
9/6/2024
Karen F. VERIFIED CUSTOMER
A DIFFICULT PROBLEM WAS PURSUED UNTIL IT WAS RESOLVED. KUDOS TO ALL
9/5/2024
Steven B. VERIFIED CUSTOMER
Excellent service as usual.
9/5/2024
Chuck T. VERIFIED CUSTOMER
Joshua Treat is knowledgeable, professional, friendly, and heloful.
9/5/2024
Christopher K. VERIFIED CUSTOMER
I had a transfer case seal replaced and now there is a huge leak. I will have to bring the car back in the morning.
9/5/2024
Ben W. VERIFIED CUSTOMER
Very helpful thank you
9/4/2024
Richard A. VERIFIED CUSTOMER
We are very thankful that you took care of our problem on a Friday morning with a 3 day weekend on hand. We were just passing through Billings on our way to Minnesota. We would have been stranded in Billings until Tuesday the following week. The staff was friendly and kept us informed on the progress of our car. We are happy they were able to squeeze us in on a getaway Friday. We were able to get another 400 miles into our trip.
8/31/2024
Karen B. VERIFIED CUSTOMER
Bonnie was very helpful and professional. It was a long day waiting for my car but she kindly answered all my questions.
I do think you need additional customer service reps. It’s hard to get ahold of a person to speak to.
8/31/2024
Timothy E. VERIFIED CUSTOMER
She did a great job and thanks for getting out so fast to continue are vacation
8/30/2024
Dan J. VERIFIED CUSTOMER
Thanks, great experience. Head and shoulders above the previous dealership.