I made an appointment a week in advance to have my Jetta’s skid resecured after discovering that three bolts were missing. After waiting 2.5 hours, I was informed the repairs couldn’t be completed because only one bolt was in stock and that I will have to return after the other two had been special ordered and received.
10/12/2024
Susan I. VERIFIED CUSTOMER
Thank you.
10/12/2024
Larissa C. VERIFIED CUSTOMER
We weren’t told the car was finished. I texted the number asking for an ETA and never received a response. We tried calling and were placed on hold for several minutes without an answer so we just went in hoping that it was finished. I would have loved better communication about time.
10/12/2024
Judith D. VERIFIED CUSTOMER
The only communication I had with Shelby were computer generated. I did speak to Heather twice but the best was Bonnie at the desk. She is awesome! I g gf ad called your switchboard several times tryingbto take to someone at service desk and finally got Heather. Bay question was were they running late as I was trying to finish charging at the nisssn dealership across the street. I was told they were on time so I quit charging and came over- then my car sat for 30 minutes. I had a long drive back to Livingston and it would have been better for me to keep charging for 10-15 minutes. I don’t like traveling at night and got back to Livingston just before dark with jyst enough charge but without some anxiety.
10/12/2024
Wendtland (. VERIFIED CUSTOMER
The folks at Underriner always treat me very well.
10/11/2024
Leslie B. VERIFIED CUSTOMER
The correct part wasn't ordered. I wasn't charged for the visit and the correct part was ordered. It's not a huge deal but it did cut into my day. Everyone is friendly.
10/10/2024
Bruce K. VERIFIED CUSTOMER
Shelby kept me up to date on progress of service.
10/10/2024
Charles L. VERIFIED CUSTOMER
Since I described the part on the vehicle that was broken, I would expect that part to be available to fix the vehicle when I arrived after a two hour drive. The appointment was set up several weeks in advance.
10/9/2024
Sharon W. VERIFIED CUSTOMER
I’m a very happy customer, I love it here and the service is excellent!
10/9/2024
Melissa O. VERIFIED CUSTOMER
I was told by the gal that you guys could fix my car yet here you are sending me to Audi Bozeman
10/8/2024
Ledale H. VERIFIED CUSTOMER
I've always been satisfied and impressed with the sales department and the service department of underriner motors in Billings Montana.
10/8/2024
Geoff A. VERIFIED CUSTOMER
Jackson helped me out even when it was close to closing time. He’s good.
10/5/2024
Brent F. VERIFIED CUSTOMER
Excellent service and one of , if not the best service department I have experienced. Thank you.
10/5/2024
Carlie Y. VERIFIED CUSTOMER
Bonnie was super sweet and helpful!
10/4/2024
Asiah A. VERIFIED CUSTOMER
Good customer service
10/4/2024
Scherrie K. VERIFIED CUSTOMER
I may have had a long wait for work to be finished but was worth it.
10/4/2024
Colette G. VERIFIED CUSTOMER
Thank you so much! Very happy with your service!
10/4/2024
Matthew C. VERIFIED CUSTOMER
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10/2/2024
Mary J. VERIFIED CUSTOMER
Thanks for having people like Bonnie working for you.