I was incredibly frustrated with my experience at Underriner Hyundai in Billings. A part that was ordered for my car took over a month to arrive after ordering, which caused me to miss multiple days of work and school in attempts to schedule an appointment. When my appointment finally did arrive I was told after 4 hours of my car being in the shop that the part was for a completely different model, and had to wait another two weeks for my car to be fixed.
10/25/2024
Aaron H. VERIFIED CUSTOMER
Firstly, you asked two questions after saying you would only ask one. Now you want even more?!
10/24/2024
Alexandra R. VERIFIED CUSTOMER
I was satisfied with my experience
10/24/2024
Gordon O. VERIFIED CUSTOMER
We waited at least 3 hours to get 1 new tire put on the car.
10/23/2024
Michelle M. VERIFIED CUSTOMER
The service was fine. I felt like the check in process was unorganized and we were told the shuttle was 10 mins away. We ended up waiting for almost 30 mins and then having to get an Uber. No one ever checked back to make sure we knew the shuttle was running behind. We brought the car to Billings for an oil change so we could watch our daughter’s basketball game at MSU B. We almost missed the start of the game. The shuttle service was why we decided to bring it to Billings. Not worth the trip after paying almost $60 in Uber fees.
10/23/2024
Kathleen R. VERIFIED CUSTOMER
I scheduled to have 3 recalls fixed and my seat belt buckle fixed. When I picked it up I was told the secondary hood latch wasn’t replaced because they didn’t have the part, although they did when u scheduled. I traveled from Bozeman to get this done. The part should have been there in my opinion.
I did test drive the Santa Fe Hybrid which I loved :)
Thanks for your service and Jason was great.
10/23/2024
Lance L. VERIFIED CUSTOMER
Friendly, polite service and felt confident that you all knew your business!
10/23/2024
Judy P. VERIFIED CUSTOMER
Please update our account with Judy's contact info not Jims
10/21/2024
Cynthia And. VERIFIED CUSTOMER
Maybe I have high expectations, but there were oil drops on the engine cover where the tech splashed oil and when the cabin air was replaced there was a lot leaves left in the footwell.
10/20/2024
Jerry M. VERIFIED CUSTOMER
We appreciate the service and it very goid to have the car back.
10/20/2024
Julie P. VERIFIED CUSTOMER
Jackson, Taylor, and Michael were great, helpful and professional. However I had 3 of 4 fuel injectors leaking gas and was told Hyundai only approved replacement of the 3. Obviously these injectors came from a poor manufacturing batch so all 4 should have been replaced. Hyundai made the call on this. If given the chance I would have paid for the fourth injector and gone after Hyundai for reimbursement.
10/20/2024
Laurie S. VERIFIED CUSTOMER
Good job. Had to wait longer than usual, but that was okay.
10/18/2024
Amanda K. VERIFIED CUSTOMER
I’m beyond disappointed and will not be back. If I have any issues I’ll take my vehicle to Dana Motors or drive to Bozeman.
I had an appt 10/15 @ 9:30, dropped my vehicle off at 8:20. I didn’t receive a call that day, did call down and talk to a gal who said she would check on my vehicle around 5. My husband drove down and they apologized and called and Jackson left me a vm. He assured me my car would be finished by noon the next day and would give me a call. By 3:45 the following day I still did not receive a call. I drove down and the car was finished. They didn’t know when it had been completed and no answer for me as to why I was not called. I informed them how I won’t be back. Next to me another customer said “if it makes you feel any better they didn’t call me either, and I’m on a bicycle!” I felt awful for him. It was hot and he was clearly upset.
I will purchase a Volkswagen again in the future, I’ve always loved them. When I do, it’ll be from somewhere else. And when anyone is interested in using you guys I will never recommend.
10/17/2024
Kenneth K. VERIFIED CUSTOMER
Good service - on time. Questions answered promptly & thoroughly. Thanks
10/17/2024
Ann S. VERIFIED CUSTOMER
He was really nice and was honest and ensured all the quotes were honored which I was surprised by.
10/17/2024
Matt S. VERIFIED CUSTOMER
David from over at Honda (I believe) and Jackson were able to let me know my service was not completed on Tuesday. I received zero notice from the VW service team that my service was going to be delayed until Wednesday.
10/17/2024
Matthew C. VERIFIED CUSTOMER
Efficient and professional
10/17/2024
Kathleen M. VERIFIED CUSTOMER
Excellent staff. My vehicle was repaired in a timely manner. Special thank you to Jackson for his honesty.
10/17/2024
John D. VERIFIED CUSTOMER
Bonnie thank you. We will see you next time. And again thanks!