When i dropped my car off I was told I have one more oil change service, then when I picked it up I was told it was my last "complimentary" service. When I asked why he said because I am.not the original owner, yes I am. Then he said because it's your 4th, I said I believe it's my 3rd. Then he said it was b3acise of the mileage. This is our second brand new car we have brought from undereiner, and usually the service is good. This day for this particular man was not the service we come to expect from underreiner. We love working with our sales lady there, but this has me wondering.
11/16/2024
Karla S. VERIFIED CUSTOMER
Always fabulous service! Thank you
11/16/2024
David Z. VERIFIED CUSTOMER
Bonnie was kind and pleasant and kept me informed on status of repair on my car. Very helpful and kind! Thank you!
11/15/2024
David O. VERIFIED CUSTOMER
Thank you for your great support and service.
11/14/2024
Nan J. VERIFIED CUSTOMER
Thanks for the wash too! Much appreciated.
11/14/2024
Kayleen D. VERIFIED CUSTOMER
Jackson kept me updated on the status of my vehicle and was pleasant during the check in and out process.
11/14/2024
Kenneth C. VERIFIED CUSTOMER
None....always pleasant to be there
11/14/2024
Rhonda S. VERIFIED CUSTOMER
Jackson took very good care of me he set me up with a loner car,very polite and professional
11/13/2024
Doug F. VERIFIED CUSTOMER
Jackson is great. The dealership does not stock wear parts. Why would I want to buy a car from a store that does not stock parts? Owning a Hyundai has been a sad experience and now I am afraid to buy any auto brand carried by this company.
11/13/2024
Mark L. VERIFIED CUSTOMER
Thank you for providing a thorough service check together with the oil change service
11/13/2024
Patricia P. VERIFIED CUSTOMER
Great job
11/13/2024
Elizabeth B. VERIFIED CUSTOMER
Thank you for professional services that you provided.
11/12/2024
Colleen L. VERIFIED CUSTOMER
I came in to have my vehicle fixed. Check engine light was on, which meant my remote start wouldn't work. I...(being a female), apparently meant I didn't know what I was talking about and was treated as such! My husband came with me for my next appointment and it was an entirely different experience...they hopped to it and made sure HE was happy! Friday November 8th my vehicle was serviced....Friday the 8th after picking it up...my check engine light was back on and I can't use my remote start again! ****
11/12/2024
James D. VERIFIED CUSTOMER
Great service, thanks again.
11/11/2024
Kenneth K. VERIFIED CUSTOMER
Courteous and helpful staff. Nice natural light in showroom. Comfortable waiting area.
11/9/2024
Christine G. VERIFIED CUSTOMER
Thank you! One of my best Volvo experiences yet!! Underriner is my go to!!
11/9/2024
Jeana L. VERIFIED CUSTOMER
Everyone was so helpful today thank you!
11/9/2024
Orie D. VERIFIED CUSTOMER
Delayed parts. Bonnie was great. I felt so bad for her being the bearer of bad news.
11/9/2024
Sarah B. VERIFIED CUSTOMER
When I called to make the appointment to get the recall on my door fixed, they checked to make sure they had the parts to do it. I arranged rides and had to take time off of work to take my car in, only to be told that the parts were in fact not there to fix my door. Complete waste of my time. Now supposedly the parts are on order and I will get a call when they arrive and will have to bring my car back in. Poor service, poor communication, poor planning. I have zero confidence that I will actually get a call to reschedule. Meanwhile my door is strapped down because it won’t stay shut.
11/8/2024
Walter G. VERIFIED CUSTOMER
Bonnie was very professional and proactive providing updates during the service process and answering my questions.